List of Efecte ITSM and Incident Management Customers
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Since 2010, our global team of researchers has been studying Efecte ITSM and Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Efecte ITSM and Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Efecte ITSM and Incident Management for Incident Management include: Bechtle, a Germany based Professional Services organisation with 14840 employees and revenues of $6.52 billion, Senckenberg Society for Natural Research, a Germany based Education organisation with 800 employees and revenues of $82.0 million and many others.
Contact us if you need a completed and verified list of companies using Efecte ITSM and Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bechtle | Professional Services | 14840 | $6.5B | Germany | Efecte | Efecte ITSM and Incident Management | Incident Management | 2018 | n/a | In 2018, Bechtle implemented Efecte ITSM and Incident Management to strengthen Incident Management capabilities for its IT service desk and customer procurement workflows. The deployment at Bechtle Hamburg centralized ticket intake and customer self-service, enabling customers to purchase products, services and support online through customizable self-service portals and accelerating procurement and support interactions. Efecte ITSM and Incident Management was configured with customizable self-service portals, first level automation for routine tasks, and an intelligent chat bot that either answers questions immediately, offers self-service guidance, or forwards issues to specialist IT staff. The implementation emphasized automated clarification in the 1st level area, orchestration of routine work, and built-in reporting on service quality and key IT figures. Operational coverage focused on the Bechtle Hamburg IT team and the service desk, supporting both in-house incident resolution and customer-side clarification workflows. The solution supplies reports at the touch of a button, enabling rapid identification of frequently occurring problems and potential error sources, and supports continuous monitoring of compliance with agreed SLAs. Governance and process autonomy were key outcomes, as Efecte Service Management allows the Bechtle Hamburg team to adapt processes independently and without programming effort, creating scope for handling complex problems. The implementation delivered significant relief for the IT service desk, accelerated incident clarification, significantly reduced average ticket running time, and increased customer satisfaction. | |
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Senckenberg Society for Natural Research | Education | 800 | $82M | Germany | Efecte | Efecte ITSM and Incident Management | Incident Management | 2018 | n/a | In 2018 Senckenberg Society for Natural Research implemented Efecte ITSM and Incident Management to centralize incident reporting and resolution across its natural history museums. The Efecte ITSM and Incident Management deployment addressed operational continuity for facility systems and supporting IT systems that serve high daily visitor volumes. The implementation focused on incident capture and ticket routing workflows that enable employees to either resolve issues directly or forward incidents to the appropriate department. Configuration emphasized role based assignment and department ownership, with workflow automation for routing and escalation consistent with standard Incident Management practices. Operational coverage included museum facility operations and internal IT support teams, aligning incident handling with custodial, maintenance, and front of house functions. Governance moved toward a centralized incident management model, defining departmental responsibilities and streamlined handoffs to reduce resolution friction. After implementation employees could self resolve or forward incidents to relevant departments, considerably speeding up the resolution process at the Senckenberg Society for Natural Research and improving coordination between facilities and IT support. |
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