List of eGain Conversation Hub Customers
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United States
Since 2010, our global team of researchers has been studying eGain Conversation Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Conversation Hub for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Conversation Hub for Customer Engagement include: Goodyear, a United States based Manufacturing organisation with 68000 employees and revenues of $18.88 billion, Specsavers United Kingdom, a United Kingdom based Healthcare organisation with 46283 employees and revenues of $5.06 billion, L.L.Bean, a United States based Retail organisation with 5700 employees and revenues of $1.70 billion and many others.
Contact us if you need a completed and verified list of companies using eGain Conversation Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eGain Conversation Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Goodyear | Manufacturing | 68000 | $18.9B | United States | eGain Corporation | eGain Conversation Hub | Customer Engagement | 2021 | n/a |
In 2021, Goodyear implemented eGain Conversation Hub as part of a Customer Engagement initiative to modernize CRM and customer service in the United States. The eGain Conversation Hub deployment targeted digital engagement across ecommerce, retail stores, and consumer care channels. The implementation included a virtual assistant for self service and the eGain Advisor Desktop to support agent assisted workflows. The Advisor Desktop was configured to enable issue resolution and product recommendation capabilities, aligning agent interfaces with ecommerce customer journeys. Rollout began in 2021 and went live the same year, covering Goodyear operations in the United States across ecommerce, retail store support, and consumer care teams. The deployment centralized digital customer interactions under eGain Conversation Hub and oriented agent workflows toward faster resolution and more consistent product guidance. Goodyear reported improved digital engagement and that agents were able to resolve issues and recommend products more effectively following the eGain Conversation Hub roll out.
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L.L.Bean | Retail | 5700 | $1.7B | United States | eGain Corporation | eGain Conversation Hub | Customer Engagement | 2022 | n/a |
In 2022, L.L.Bean implemented eGain Conversation Hub to strengthen Customer Engagement for its retail customer service operations in the United States. The deployment is described by the vendor as focused on scaling seasonal support, boosting virtual assistant success, and transforming the agent experience for peak retail periods.
The implementation centered on eGain Conversation Hub capabilities and the companion Knowledge Hub, emphasizing conversational workflows, knowledge management, and automated agent assist functionality. Configuration work included conversational design for virtual assistants, centralized knowledge authoring and publishing, and an agent-facing experience to surface contextual knowledge and suggested responses during live interactions.
Operationally the solution was applied across L.L.Bean customer service channels, aligning digital chat and messaging with contact center touchpoints to provide a unified Customer Engagement layer. Rollout and operational governance emphasized seasonal scaling, with content lifecycle controls and role-based knowledge governance driven by customer service operations and workforce planning to support peak holiday demand.
The vendor materials attribute outcomes to the eGain Conversation Hub implementation, specifically scaled seasonal support, improved virtual assistant effectiveness, and an enhanced agent experience for L.L.Bean retail customer service in the United States. eGain Conversation Hub is positioned as the central Customer Engagement application supporting conversational automation and knowledge-driven service workflows at L.L.Bean.
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Specsavers United Kingdom | Healthcare | 46283 | $5.1B | United Kingdom | eGain Corporation | eGain Conversation Hub | Customer Engagement | 2023 | n/a |
In 2023, Specsavers United Kingdom implemented eGain Conversation Hub for Customer Engagement to power knowledge driven digital customer service across its retail contact centres. The deployment is focused on centralizing digital channels and agent assisted workflows to support both UK and international consumer support operations.
The eGain Conversation Hub implementation configures messaging, web chat, and an agent desktop that surfaces consolidated knowledge content for advisors. Functional capabilities emphasize knowledge management, contextual guidance for agents, standardized response scripts, and case creation workflows aligned with Customer Engagement practices.
Operational scope covers retail contact centres and consumer support functions across multiple regions, enabling consistent, large scale consumer support and improved customer experience. Governance and rollout prioritized centralized knowledge curation and conversational workflow controls, with phased adoption by contact centre teams to enforce consistent guidance and agent handling across sites.
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