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Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

List of Emissary Recruiting Chatbot Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Goodfood Professional Services 1800 $294M Canada Emissary Emissary Recruiting Chatbot Recruiting Chatbot 2021 n/a In 2021, Goodfood deployed the Emissary Recruiting Chatbot to improve high volume recruitment and onboarding communications for delivery and fulfillment roles in Canada. The Emissary Recruiting Chatbot, classified as Recruiting Chatbot, was provisioned to support talent acquisition and onboarding workflows for hourly frontline hires across Canadian fulfillment and delivery sites, focusing on automated outreach and candidate engagement during peak hiring cycles. Configuration emphasized automated candidate messaging, conversational screening, scheduling of interviews and onboarding sessions, and real time routing of conversations to human recruiters when needed. The implementation leveraged Emissary platform features to build conversational flows, qualification prompts, scheduling links, and to record candidate interactions within recruiting workflows, reducing manual recruiter touches and enabling standardized candidate journeys. Operational coverage centered on talent acquisition and onboarding teams across Canada for delivery and fulfillment functions, with rollout timed to hiring demand. The deployment raised candidate response rates from approximately 30 to 40 percent to over 70 percent, cut response times to under an hour, and reduced onboarding no shows by 10 to 20 percent in Canada, while governance focused on scripted conversational flows, escalation rules for recruiters, and measurement of response and onboarding metrics for iterative refinement.
Scotlynn Transportation 800 $100M United States Emissary Emissary Recruiting Chatbot Recruiting Chatbot 2023 n/a In 2023 Scotlynn deployed the Emissary Recruiting Chatbot to shift outreach from email-heavy workflows to text-based campaigns and shortcodes. The deployment targeted perishable logistics hiring in the United States and concentrated activity within Scotlynn USA recruiting and talent acquisition teams. The Emissary Recruiting Chatbot, described as a Recruiting Chatbot, implemented automatic responses and shortcode-based campaign orchestration to enable rapid two-way SMS conversations and high cadence sourcing outreach. Configuration work focused on message sequence design, automated reply handling, and campaign templates to support consistent candidate engagement. Operational coverage emphasized sourced outreach for time sensitive logistics roles rather than broader mass communication, with recruiting teams running shortcode campaigns and automated response flows. The case study documents near-100% read rates and 40–50% response rates on sourced outreach, outcomes that materially sped contact and hiring timelines for perishable logistics positions. Governance and process changes included standardizing campaign templates and operational playbooks for text outreach, and embedding automated reply rules into recruiter workflows to ensure timely handoff and follow up. The implementation prioritized campaign orchestration and conversational workflow management to operationalize text driven sourcing for Scotlynn recruiting functions.
Taco Cabana Leisure and Hospitality 4000 $239M United States Emissary Emissary Recruiting Chatbot Recruiting Chatbot 2022 n/a In 2022 Taco Cabana deployed Emissary Recruiting Chatbot to scale candidate outreach and improve scheduling for hourly roles. The implementation used automated texting and browser based messaging as primary engagement channels, aligning with the Recruiting Chatbot application category and focusing on high volume candidate touch points. Configuration and module usage centered on automated texting workflows, browser delivered message flows, campaign sequencing, message personalization, and automated reply handling to enable asynchronous candidate conversations and streamlined interview booking. Emissary Recruiting Chatbot was configured to route responses to recruiting staff and to standardize campaign templates, reducing manual recruiter outreach. Operational scope included Taco Cabana recruiting and store hiring teams across the United States with the Houston market highlighted as a performance example. Governance centralized campaign management and messaging templates to standardize candidate experience while routing live conversations to recruiters, and the deployment cut recruiter communication time by approximately 70 to 80 percent, increased interview confirmations by about 10 percent and supported roughly 5 percent more hires in the US.
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