List of Entrata Leasing Center Customers
Lehi, 84043, UT,
United States
Since 2010, our global team of researchers has been studying Entrata Leasing Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Entrata Leasing Center for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Entrata Leasing Center for Chatbots and Conversational AI include: Campbell Communities, a United States based Construction and Real Estate organisation with 120 employees and revenues of $45.0 million, Westland Real Estate Group, a United States based Construction and Real Estate organisation with 200 employees and revenues of $20.0 million, Catalyst Housing Group, a United States based Construction and Real Estate organisation with 20 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Entrata Leasing Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Entrata Leasing Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Campbell Communities | Construction and Real Estate | 120 | $45M | United States | Entrata | Entrata Leasing Center | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Campbell Communities implemented Entrata Leasing Center using Entrata’s ELI+ Leasing AI to automate prospect engagement and scale lead management across its New England portfolio. The deployment targeted leasing and CRM workflows, providing 24/7 conversational engagement, automated tour scheduling, and guest-card capture orchestration as primary functional capabilities. Entrata Leasing Center was configured as the primary conversational interface for prospects at property level, embedding Chatbots and Conversational AI into front-line leasing operations and qualification flows.
Operational rollout emphasized property-level coverage across Campbell Communities’ New England sites and centralized lead routing to leasing teams to improve responsiveness outside business hours. Governance changes aligned leasing processes to AI-driven qualification and handoff points, formalizing automated guest-card-to-tour workflows and human follow up for qualified prospects. Per Entrata’s case study the implementation drove 2.7x more guest-card-to-tour leads, 1.7x higher chat conversion, and a large reduction in neglected leads, reflecting explicit outcomes reported for the Entrata Leasing Center deployment.
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Catalyst Housing Group | Construction and Real Estate | 20 | $3M | United States | Entrata | Entrata Leasing Center | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Catalyst Housing Group deployed Entrata Leasing Center to centralize resident and prospect communications across its California properties. The deployment used Entrata Leasing Center in the Chatbots and Conversational AI category to automate leasing intake and routine resident service interactions for a small portfolio operating in California.
Within Entrata Leasing Center, Catalyst configured Entrata Layered Intelligence ELI and Redd to handle basic inquiries, confirm pricing and availability, and schedule tours. The implementation emphasized conversational workflow automation, scripted leasing and resident response capabilities, and layered intelligence orchestration to escalate complex issues to human staff when needed.
Operational coverage focused on leasing and resident communications teams across California, and the rollout was announced as a business partnership intended to increase operational efficiency and centralize workflows. Governance concentrated on centralized messaging workflows, escalation routing, and standardized scheduling processes to ensure consistent handling of prospects and residents.
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Westland Real Estate Group | Construction and Real Estate | 200 | $20M | United States | Entrata | Entrata Leasing Center | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Westland Real Estate Group implemented Entrata Leasing Center and deployed Entrata’s ELI+ Leasing AI to standardize leasing communications. The initiative targeted the leasing and CRM area across regions in the United States and followed a phased pilot to scale roll out across regional leasing teams.
Configuration emphasized conversational automation and compliance controls aligned with Chatbots and Conversational AI capabilities, including templated response orchestration, intent handling, compliance filtering for Fair Housing responses, and empathy-tuned conversational models. Entrata Leasing Center was configured to standardize messaging, route complex inquiries to human agents, and capture interaction logs for leasing workflows and CRM records.
Operational coverage focused on leasing operations and CRM processes across multiple regional offices, with the pilot expanding incrementally to additional sites under controlled sequencing. Integrations and operational alignment concentrated on leasing and CRM operational flows to preserve agent handoffs and regional policy compliance during conversational escalations.
Governance and process changes introduced standardized messaging playbooks and template review cycles to reduce liability from inconsistent agent messaging, while training and rollout sequencing supported the pilot to scale approach. According to Entrata’s customer blog post the pilot improved consistency and empathy in conversational interactions, and governance emphasized compliance review of conversational templates to maintain Fair Housing aligned responses.
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