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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

List of Epoq Legal Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Association of the United States Army Government 350 $35M United States Epoq Epoq Legal Document Management 2022 n/a In 2022, the Association of the United States Army adopted Epoq Legal as a Document Management service to deliver legal document access to its membership. Epoq delivered its LawAssure digital legal document service to AUSA members in the United States, enabling members to create wills, healthcare directives and powers of attorney as a paid for member benefit starting in 2022, which positioned Epoq Legal within the Association of the United States Army Document Management and member benefits function. The implementation leveraged Epoq's LawAssure document assembly legal document module to automate document generation workflows, using template driven document assembly and guided interview flows to produce estate and healthcare planning documents. Operational scope was focused on AUSA membership in the United States and the rollout was provisioned as a paid member benefit through the association's membership services and benefits program, aligning enrollment and benefit delivery processes with the new Document Management capability. The deployment emphasized secure document production and member facing access, and the program produced cost savings for members by avoiding legal fees.
Hugh James Professional Services 700 $103M United Kingdom Epoq Epoq Legal Document Management 2020 n/a In 2020, Hugh James implemented Epoq Legal as a Document Management solution on its website to support client-facing document generation and internal document lifecycle controls. The deployment of Epoq Legal is explicitly web-facing, configured to enable document assembly and template-driven document automation for firm clients and intake workflows, with the full application name Epoq Legal used in external-facing flows. Configuration focused on template management, version control, access controls and audit logging consistent with Document Management practices for a professional services firm. Functional capabilities implemented include document assembly, centralized template libraries, searchable indexed storage, and role-based permissions to segregate drafting, review and client delivery processes. Operational coverage centers on legal operations, client intake and fee-earner teams across the United Kingdom, with the application embedded into the Hugh James website to drive client self-service document workflows. Governance work emphasized template approval processes and user role definitions, updating workflow steps for document creation and client delivery to align with existing legal compliance and records retention expectations. Ongoing administration is described in terms of content governance and security controls rather than technology replacement, reflecting a focus on controlling templates, maintaining version integrity and enforcing role based access within the Epoq Legal Document Management environment. The narrative links Hugh James, Epoq Legal and Document Management to legal operations and client engagement functions without naming additional integration vendors.
Penn National Insurance Insurance 830 $450M United States Epoq Epoq Legal Document Management 2021 n/a In 2021, Penn National Insurance implemented Epoq Legal through a partnership announced and brought live that same year to deliver Epoq's Business Risk Protection BRP offering to commercial policyholders in the United States. The deployment targeted a P&C insurance customer experience and underwriting-adjacent use case, positioning Epoq Legal within the insurer's service portfolio to extend legal document services to small-business policyholders. Module usage is inferred to be Epoq's document assembly BRP solution, delivering templated legal documents and contract templates and core Document Management capabilities such as a template library, automated document assembly, and document delivery workflows. The implementation focused on document generation and management for policyholder-facing legal materials, with configuration centered on assembling standard contracts and legal templates for distribution to customers and agents. Operational coverage emphasized US commercial policyholders and agent channels, with rollout and partnership governance completed in 2021. The program was framed to reduce small-business legal exposure and to improve agent value-add, and governance attention centered on embedding Epoq Legal into customer engagement and agent workflow processes to align document management with underwriting-adjacent service delivery.
Insurance 1000 $1.1B United States Epoq Epoq Legal Document Management 2022 n/a
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