List of eWards Ace Customers
Kolkata, 700071,
India
Since 2010, our global team of researchers has been studying eWards Ace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eWards Ace for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eWards Ace for CRM include: Kalyan Silks India, a India based Retail organisation with 3177 employees and revenues of $147.0 million, The Irish House India, a India based Leisure and Hospitality organisation with 262 employees and revenues of $8.0 million, Kathiawar Stores India, a India based Retail organisation with 150 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using eWards Ace, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eWards Ace customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kalyan Silks India | Retail | 3177 | $147M | India | eWards | eWards Ace | CRM | 2023 | n/a | In 2023, Kalyan Silks India deployed eWards Ace as its CRM to centralize customer data and standardize loyalty operations across its retail estate. The implementation positioned eWards Ace as the primary CRM, consolidating multi-store customer profiles and enabling centralized campaign orchestration and reporting across stores in India. The rollout implemented the ACE CRM/loyalty capability to unify customer profiles, manage membership and enrollment, and run automated campaign workflows. Configuration focused on segmentation, campaign automation, and standardized reporting constructs, aligning CRM campaign logic with store-level loyalty touchpoints. Operational coverage targeted Kalyan Silks retail stores in India and the marketing and store loyalty functions, with the CRM used to drive automated customer outreach and to provide consolidated reporting for merchandising and marketing stakeholders. The deployment emphasized centralized data governance and single-source customer records to reduce discrepancy between store-level records and corporate reporting. Vendor testimonials indicate the eWards Ace deployment delivered improved campaign performance and increased satisfaction with loyalty service, reflecting enhanced campaign execution and reporting visibility. Governance changes centered on centralized campaign approval and reporting workflows, while execution responsibilities remained with marketing and store operations teams. | |
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Kathiawar Stores India | Retail | 150 | $5M | India | eWards | eWards Ace | CRM | 2024 | n/a | In 2024, Kathiawar Stores India implemented eWards Ace CRM to run loyalty programs and targeted marketing campaigns across its retail beauty and apparel stores in India. The deployment targeted customer engagement and campaign orchestration to provide centralized campaign planning and improved visibility for store-level promotions. The implementation uses eWards Ace loyalty and campaign modules configured to manage membership tiers, reward redemptions, audience segmentation, and scheduled campaign execution. Configuration emphasized campaign planning visibility and segment-based offer management, aligning marketing workflows with store operations and loyalty program mechanics typical of CRM-driven loyalty solutions. Operational scope centered on retail marketing and store operations across the companys India footprint, enabling marketing and store teams to coordinate offers and loyalty incentives. Vendor comments cited improved campaign planning and visibility, and governance shifted toward centralized campaign scheduling and marketing ownership of approval workflows to sustain consistent campaign execution. | |
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The Irish House India | Leisure and Hospitality | 262 | $8M | India | eWards | eWards Ace | CRM | 2023 | n/a | In 2023, The Irish House India deployed eWards Ace CRM to run WhatsApp marketing and omni-channel CRM campaigns across its F&B outlets in India. eWards Ace CRM was used to centralize customer outreach and engagement workflows, with WhatsApp-driven marketing called out as the key channel in the vendor testimonial. The implementation emphasized campaign orchestration, customer segmentation, messaging automation and engagement tracking, leveraging standard CRM capabilities to support targeted promotions and guest communications for restaurants and bars. Configuration and operational setup were oriented to outlet level execution, aligning campaign calendars and promotional logic across multiple sites in India. Integrations centered on WhatsApp as an embedded messaging channel and on omni-channel orchestration to coordinate other customer touchpoints. Governance focused on centralizing campaign approval, scheduling and audience segmentation to standardize marketing operations and day to day outreach across locations, and the vendor testimonial states the deployment improved customer outreach and engagement. |
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