List of Explorer Service Management Customers
North Vancouver, V7M 3K1, BC,
Canada
Since 2010, our global team of researchers has been studying Explorer Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Explorer Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Explorer Service Management for Field Service Management include: Mears A / C And Heating, a United States based Construction and Real Estate organisation with 200 employees and revenues of $20.0 million, Salem Heating And Sheet Metal, a United States based Professional Services organisation with 80 employees and revenues of $10.0 million, The Lawson Roofing, a United States based Construction and Real Estate organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Explorer Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Explorer Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Mears A / C And Heating | Construction and Real Estate | 200 | $20M | United States | Explorer Software | Explorer Service Management | Field Service Management | 2022 | n/a | In 2022 Mears A / C And Heating deployed Explorer Service Management, a Field Service Management application from Explorer Software, to centralize core service operations across its U.S. business. The implementation focused on creating a single operational record for dispatch, field invoicing and payroll so technicians can invoice on site and the office maintains one source of truth for service activity and job status. Explorer Service Management was configured to leverage standard Field Service Management capabilities including dispatch scheduling and work order orchestration, mobile field invoicing by technicians, payroll processing tied to field labor capture, and management of equipment and service agreements. Configuration emphasized mobile-first invoicing and work order workflows to reduce handoffs between field and office, while preserving structured data for billing and payroll reconciliation. Operational coverage includes field technicians and centralized office operations within the United States, with the system used as the authoritative operations repository for service teams. Integrations are not specified in source material, the deployment therefore centers on internal consolidation of dispatch, invoicing, equipment records and payroll inputs within Explorer Service Management rather than named external systems. Governance changes focused on centralizing dispatch control and standardizing work order to invoice processes to enable real time visibility for operations and service delivery. The vendor testimonial and product documentation credit the integrated Explorer Service Management deployment with improved service delivery and enhanced real time visibility, and vendor Evolution product pages show active use of the dispatch, payroll and equipment and service agreement modules. | |
 |
Salem Heating And Sheet Metal | Professional Services | 80 | $10M | United States | Explorer Software | Explorer Service Management | Field Service Management | 2021 | n/a | In 2021, Salem Heating And Sheet Metal implemented Explorer Service Management to support Field Service Management for its U.S. HVAC and service operations. The deployment is presented by Explorer as an Evolution customer case, and vendor documentation indicates the implementation spans payroll, dispatch and inventory capabilities for both field technicians and office personnel. Explorer Service Management was configured to emphasize payroll processing, dispatch scheduling and equipment tracking modules, with inventory controls associated with equipment records. Dispatch functionality supported technician work assignment and real time scheduling workflows, while payroll captured time and job costing derived from field activity and service tickets. Operational coverage included field service, back office payroll and parts inventory across Salem Heating And Sheet Metal operations in the United States. Governance established coordination between dispatch, inventory and payroll teams to align field and back office procedures, and the customer quote on Explorer highlights strong technical support and faster problem resolution during the rollout. | |
 |
The Lawson Roofing | Construction and Real Estate | 60 | $6M | United States | Explorer Software | Explorer Service Management | Field Service Management | 2018 | n/a | In 2018, The Lawson Roofing is referenced on Explorer Software materials as using Explorer Service Management in the Field Service Management category, an inferred implementation drawn from vendor documentation. This inference is supported by the customer appearing on Explorer’s Eclipse ERP feature pages, and the association with Explorer Service Management is noted rather than explicitly dated in the source. The inferred deployment centers on service and maintenance workflows, with vendor materials explicitly citing improved real time job costing and analytics supporting Lawson Roofing’s field operations. Functional capabilities described or implied align with Field Service Management platforms and include work order management, dispatch and scheduling, job costing, and analytics for technician activity and service margins, with Explorer Service Management named as the application delivering the job costing and analytics. Integration with Explorer Eclipse ERP is implied by the vendor linkage between the service module and ERP feature pages, suggesting transactional flows for cost roll up and financial posting from field jobs into core accounting records. Operational coverage is focused on U.S. service and maintenance teams at Lawson Roofing, and the customer credit cited by Explorer emphasizes improved real time job costing and analytics as the primary outcome reported in the vendor materials. |
Buyer Intent: Companies Evaluating Explorer Service Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||