List of Faveo Helpdesk Customers
Bengaluru, 560038,
India
Since 2010, our global team of researchers has been studying Faveo Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Faveo Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Faveo Helpdesk for Customer Support include: Puntacana Resort & Club Dominican Republic, a Dominican Republic based Leisure and Hospitality organisation with 15000 employees and revenues of $300.0 million, Nutrifood, a Indonesia based Consumer Packaged Goods organisation with 2500 employees and revenues of $200.0 million, Badan Pertanahan Nasional, a Indonesia based Government organisation with 15000 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Faveo Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Faveo Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Badan Pertanahan Nasional | Government | 15000 | $120M | Indonesia | Faveo | Faveo Helpdesk | Customer Support | 2019 | n/a | In 2019, Badan Pertanahan Nasional deployed Faveo Helpdesk to manage internal service requests and improve internal communications for its land and spatial planning functions. The deployment centers on the Faveo Helpdesk application in the Customer Support category and is used to capture, route, and track high volumes of service records across ministry teams. The ministry purchased Faveo Servicedesk and configured service-management workflows aligned with ITSM practices, including ticket lifecycle management, request categorization, assignment queues, and status tracking. Configuration focused on case management for land records, request prioritization, and resolution handoffs between operational units supporting land administration and spatial planning processes. Operational coverage spans internal support teams within the Ministry of Agrarian Affairs and Spatial Planning, with users submitting and updating cases tied to record inventories and planning workflows. The source case study does not specify integrations with external enterprise systems, indicating the implementation functions primarily as an internal service-management layer within the ministry. Governance work emphasized standardizing intake, formalizing service-management workflows, and assigning role based ownership for case resolution and communications. The documented outcomes note improved internal communications and enhanced ability to manage and track large volumes of records through Faveo Helpdesk. | |
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Nutrifood | Consumer Packaged Goods | 2500 | $200M | Indonesia | Faveo | Faveo Helpdesk | Customer Support | 2019 | n/a | In 2019, Nutrifood implemented Faveo Helpdesk to centralize customer support and introduce ITIL-style service workflows across its Indonesian operations. The vendor case study notes Nutrifood purchased Faveo Servicedesk in August 2019, establishing a Customer Support platform to unify inbound ticketing and SLA tracking. Implementation centered on incident and service-request management modules, with configuration of SLA tracking, ticket routing and workflow automation consistent with ITIL incident and request fulfillment processes. Nutrifood configured agent queues, role-based access and standardized response templates to streamline agent processes, and the presence of a knowledge base and ticket categorization was inferred from the case study as supporting capabilities typical for the Customer Support category. Operational coverage targeted Nutrifood's customer support and service delivery teams across Indonesia, with governance aligned to ITIL-style workflows and formalized escalation paths. The rollout emphasized SLA adherence and process standardization, and the vendor reports faster ticket resolution and better service quality following adoption. The deployment positioned Nutrifood Faveo Helpdesk Customer Support to centralize support operations and improve agent efficiency. | |
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Puntacana Resort & Club Dominican Republic | Leisure and Hospitality | 15000 | $300M | Dominican Republic | Faveo | Faveo Helpdesk | Customer Support | 2019 | n/a | In 2019, Puntacana Resort & Club implemented Faveo Helpdesk as its Customer Support application to manage guest-facing and internal support across its resort operations in the Dominican Republic. The deployment positioned Faveo Helpdesk to consolidate ticket intake and service management workflows for front desk, guest services, facilities and back office operational teams, aligning support channels under a single application. Configuration emphasis was on ticketing and service management capabilities, with implementation work focused on ticket lifecycle handling, routing and prioritization consistent with Customer Support platform practices. Functional coverage inferred from the vendor testimonial includes incident intake, guest request tracking and internal support work orders, supported by role based queues and automated routing rules. The customer relationship is documented by Faveo in a testimonial on the vendor site, where Puntacana Resort & Club leadership publicly praised the vendor responsiveness. Operational governance aligned ownership to guest services and resort operations teams, and the implementation was applied across the resort operations in the Dominican Republic using Faveo Helpdesk as the central support system. |
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