List of Five9 Agent Desktop Customers
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United States
Since 2010, our global team of researchers has been studying Five9 Agent Desktop customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Agent Desktop for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Agent Desktop for Customer Experience include: Wyndham Hotels & Resorts, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $1.41 billion, Puma Germany, a Germany based Retail organisation with 2154 employees and revenues of $923.0 million, Sidecar Health, a United States based Insurance organisation with 220 employees and revenues of $120.0 million, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Agent Desktop, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Agent Desktop customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Puma Germany | Retail | 2154 | $923M | Germany | Five9 | Five9 Agent Desktop | Customer Experience | 2023 | n/a |
In 2023, PUMA Germany implemented Five9 Agent Desktop on the Five9 Intelligent CX Platform to unify customer service and team workflows. The deployment targeted customer service teams supporting retail partners and end customers across PUMA Germany regions, consolidating omnichannel interaction handling into a single agent-facing application.
The implementation configured Five9 Agent Desktop to provide a unified agent workspace with omnichannel routing, interaction controls, and contextual CRM pop for a single view of customer interactions. Agent Desktop Plus functionality is inferred from case references to a single integrated agent experience and CRM integrations, enabling session continuity across voice, chat, and email and reducing mid-interaction redirects. These capabilities centralized queue management and contextual surfacing within the Customer Experience environment to speed handling and reduce transfers.
Operational scope emphasized customer service operations and retail partner support teams, with rollout aligning agent workflows and escalation paths to the new desktop and standardized interaction scripts. Governance focused on consolidating workflows into the Five9 Agent Desktop and instrumenting CRM integrations for unified context, simplifying handoffs between retail and consumer service functions. According to the case material, the deployment delivered faster resolution and improved customer experience for retail partners and customers.
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Sidecar Health | Insurance | 220 | $120M | United States | Five9 | Five9 Agent Desktop | Customer Experience | 2021 | n/a |
In 2021, Sidecar Health implemented Five9 Agent Desktop to support Customer Experience for its Member Care function. Member Care Specialists at Sidecar Health use Five9 Agent Desktop Plus to handle inbound phone calls and to answer web chat sessions, serving both members and prospects as part of daily support workflows.
The implementation consolidated voice and chat handling into a single agent interface, aligning telephony, chat routing, and computer telephony integration workflows typical of an agent desktop deployment. Five9 Agent Desktop is paired operationally with Snap Engage for chat intake, Slack for real-time coworker collaboration, and Outlook for daily email tasks, creating a cohesive channel orchestration and collaboration pattern for the Member Care team.
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Truconnect Communications | Communications | 201 | $25M | United States | Five9 | Five9 Agent Desktop | Customer Experience | 2020 | n/a |
In 2020, TruConnect Communications partnered with Five9 to deploy Five9 Agent Desktop across its three contact centers in the United States, targeting Customer Experience for its customer service and contact-center operations. The engagement began during the COVID-19 pandemic and focused on practical AI capabilities, including the use of Agent Assist to provide real-time guidance to agents.
Five9 Agent Desktop was implemented as the agent-facing component of Five9 agent tooling to deliver omnichannel context and AI guidance, supporting voice and digital interactions consistent with a Customer Experience application profile. Functional capabilities emphasized agent assistance, contextual interaction history, and AI-driven prompts to streamline call handling and support agent productivity in the contact-center process.
Operational coverage included all three TruConnect contact centers and the extension of agent access to remote work, enabling distributed agent connectivity and continuity of service during pandemic-related disruption. The deployment impacted customer service teams and contact-center operations, aligning agent tooling, interaction context, and AI assistance to everyday service workflows.
Governance and process changes centered on integrating AI guidance into agent workflows and enabling remote agent operations, with a partnership model between TruConnect Communications and Five9 guiding rollout decisions. The stated outcomes from the deployment included reduced average handle time, increased agent productivity, and the ability to enable remote work for contact-center staff.
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Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 Agent Desktop | Customer Experience | 2021 | n/a |
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