List of Five9 Analytics Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Analytics for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Analytics for Workforce Analytics include: Northwestern Mutual, a United States based Banking and Financial Services organisation with 7000 employees and revenues of $36.12 billion, Insurance Auto Auctions, Inc., a United States based Professional Services organisation with 3600 employees and revenues of $2.50 billion, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Insurance Auto Auctions, Inc. | Professional Services | 3600 | $2.5B | United States | Five9 | Five9 Analytics | Workforce Analytics | 2022 | n/a | In 2022, Insurance Auto Auctions, Inc. implemented Five9 Analytics as a Workforce Analytics deployment to improve CRM and contact-center performance across its United States operations. The engagement targeted the companys customer service and contact center functions, aligning analytics and agent management capabilities to drive multichannel support evolution without referencing a named prior platform. The implementation used Five9 Analytics with inferred AI Insights capabilities and Workforce Engagement and Quality Management workflows to capture interaction analytics, score agent performance, and enable analytics-driven coaching. Configuration emphasized conversation analytics, workforce scheduling insights, and quality monitoring to support agent performance and contact handling across voice, chat, and text channels. Operational coverage focused on IAA's U.S. contact centers and customer service teams, instrumenting Five9 Analytics to analyze CRM and contact-center interactions and to surface workforce metrics for supervisors. Governance changes included the introduction of structured quality assurance workflows and analytics-informed coaching loops to align agent performance management with contact outcomes. Explicit outcomes reported by Five9 include a 10% reduction in repeat calls, 300% growth in chat and text usage, and a 52% reduction in attrition, reflecting adoption of analytics-led workforce management and quality monitoring. The narrative centers on Five9 Analytics, the Workforce Analytics use case, and the reorientation of contact-center operations toward continuous performance measurement and coaching. | |
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Northwestern Mutual | Banking and Financial Services | 7000 | $36.1B | United States | Five9 | Five9 Analytics | Workforce Analytics | 2023 | n/a | In 2023, Northwestern Mutual deployed Five9 Analytics as part of a broader Five9 AI Insights and Agent Assist rollout across its U.S. contact centers supporting customer and field relationship processes. The deployment positioned Five9 Analytics to deliver Workforce Analytics for contact center operations and to surface agent-level performance visibility. The implementation combined Five9 AI Insights and Agent Assist with Five9 Analytics, and vendor statements indicate likely use of Aceyus and OneVUE performance dashboards for scorecarding and team-level reporting. Configuration emphasized real-time agent assist features and analytics capabilities typical of the Workforce Analytics category, including contact analytics, performance dashboards, and coaching signal generation. Explicit third party or CRM integrations were not disclosed, so integration specifics remain unspecified. Operational coverage encompassed contact center business functions including customer service, quality assurance, coaching, and operational decision-making across U.S. sites. Governance and process changes focused on instrumenting analytics-driven coaching workflows and providing frontline managers with consolidated performance visibility and recurring review cadences. Reported outcomes included improved CSAT accuracy, reduced handle times, and surfaced coaching opportunities that improved operations and decision-making. | |
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Truconnect Communications | Communications | 201 | $25M | United States | Five9 | Five9 Analytics | Workforce Analytics | 2022 | n/a | In 2022 TruConnect Communications deployed Five9 Analytics as a Workforce Analytics solution within its US customer service and contact center operations. The implementation centered on Five9 Analytics to operationalize AI and analytics capabilities for agent support and performance measurement. The deployment incorporated inferred Agent Assist and Workforce and Quality capabilities from Five9, focusing on real-time coaching, automated quality monitoring, and reduction of after-call work. Configuration prioritized agent desktop instrumentation and supervisor dashboards to surface AI-driven guidance and quality metrics, aligning workforce analytics workflows with contact center performance objectives. Operational coverage was the companys customer service contact center in the United States, affecting front-line agents, team leads, and quality assurance teams. Data streams and analytics were used to enable real-time intervention and coach-the-coach workflows, linking analytics outputs to agent coaching and quality monitoring processes. Governance changes realigned QA processes and coaching cadences to leverage continuous analytics and real-time feedback, enabling supervisors to act on quality signals during or immediately after customer interactions. TruConnect reported a 184% increase in revenue and improved agent satisfaction following the use of Five9 Analytics, reflecting the stated outcomes tied to the AI and analytics-enabled workforce management approach. |
Buyer Intent: Companies Evaluating Five9 Analytics
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