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List of Five9 Omnichannel Chat Customers

Five9
Location
3001 Bishop Drive Suite 350,
San Ramon, 94583, CA,
United States
Website
https://www.five9.com/
Phone
1 925-201-2000
Artw industry
Professional Services
Employee
3073
Revenue
$1.0B

Since 2010, our global team of researchers has been studying Five9 Omnichannel Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Five9 Omnichannel Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Five9 Omnichannel Chat for Chatbots and Conversational AI include: Places for People, a United Kingdom based Construction and Real Estate organisation with 5723 employees and revenues of $1.00 billion, VIP Petcare, a United States based Healthcare organisation with 1000 employees and revenues of $780.0 million and many others.

Contact us if you need a completed and verified list of companies using Five9 Omnichannel Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Five9 Omnichannel Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Places for People Construction and Real Estate 5723 $1.0B United Kingdom Five9 Five9 Omnichannel Chat Chatbots and Conversational AI 2020 n/a
In 2020, Places for People deployed Five9 Omnichannel Chat on its website. Five9 Omnichannel Chat is classified as Chatbots and Conversational AI and is used to provide customer-facing web chat access for the Places for People Homes contact point. The deployment leverages standard Chatbots and Conversational AI capabilities such as a web chat widget, omnichannel session handling, routing to live agents, queue management, canned response templates, and conversation transcript capture. Configuration emphasis includes agent desktop workflows and real-time monitoring to manage inbound website conversations and maintain service continuity across chat sessions. Operational coverage is centered on customer service for the Homes division, routing web-originated inquiries to centralized contact center teams and agent queues. The implementation is focused on website channel orchestration and agent-led conversational workflows rather than on broader channel expansion in the disclosed scope. Governance and operational ownership are aligned with contact center and customer service functions, incorporating chat session escalation paths, transcript retention, and standard agent workflow controls common to Chatbots and Conversational AI deployments. The Five9 Omnichannel Chat application is positioned to support Places for People Homes business functions by centralizing web chat handling within existing customer support operations.
VIP Petcare Healthcare 1000 $780M United States Five9 Five9 Omnichannel Chat Chatbots and Conversational AI 2018 n/a
In 2018, VIP Petcare implemented Five9 Omnichannel Chat on its website. VIP Petcare deployed Five9 Omnichannel Chat as a web-facing conversational channel under the Chatbots and Conversational AI category to support website customer service and client inquiry handling. The implementation uses an embedded web chat widget that routes inbound website conversations into the Five9 omnichannel platform, enabling real-time agent handoff, automated response handling, and chat transcript capture. Functional capabilities configured include chat routing, canned responses and session logging to support customer service workflows and agent interactions. Management and configuration are performed through the Five9 administrative console and the deployment is scoped to VIP Petcare's public website serving its United States customer base. Governance centers on centralized chat configuration and agent workflow settings to standardize web engagement handling.
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Buyer Intent: Companies Evaluating Five9 Omnichannel Chat

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FAQ - APPS RUN THE WORLD Five9 Omnichannel Chat Coverage

Five9 Omnichannel Chat is a Chatbots and Conversational AI solution from Five9.

Companies worldwide use Five9 Omnichannel Chat, from small firms to large enterprises across 21+ industries.

Organizations such as Places for People and VIP Petcare are recorded users of Five9 Omnichannel Chat for Chatbots and Conversational AI.

Companies using Five9 Omnichannel Chat are most concentrated in Construction and Real Estate and Healthcare, with adoption spanning over 21 industries.

Companies using Five9 Omnichannel Chat are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Five9 Omnichannel Chat across Americas, EMEA, and APAC.

Companies using Five9 Omnichannel Chat range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.

Customers of Five9 Omnichannel Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Five9 Omnichannel Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.