List of Flexpay Platform Customers
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Since 2010, our global team of researchers has been studying Flexpay Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Flexpay Platform for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Flexpay Platform for Debt Collection and Recovery include: Alder Holdings, a United States based Professional Services organisation with 300 employees and revenues of $50.0 million, Hooked On Phonics, a United States based Education organisation with 35 employees and revenues of $3.0 million, Clinicsense, a Canada based Healthcare organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Flexpay Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Flexpay Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alder Holdings | Professional Services | 300 | $50M | United States | FlexPay | Flexpay Platform | Debt Collection and Recovery | 2025 | n/a | In 2025 Alder Holdings deployed the Flexpay Platform to address high decline rates on recurring payments and improve subscription rebill performance. The implementation targeted the payments and finance area and was aligned to the Debt Collection and Recovery category, with operational coverage across the United States. The deployment configured FlexPay's Invisible Recovery and Engaged Recovery capabilities to automate retry orchestration and customer engagement workflows for failed transactions. Configuration emphasized automated rebill logic, customer outreach sequencing, and reconciliation handoffs to finance, reflecting typical Debt Collection and Recovery functional patterns for subscription billing. Integrations tied the Flexpay Platform directly into Alder's in-house CRM and billing systems, routing failed payment events and recovery status back into subscription records. The integration scope included finance, billing, and subscription operations teams, enabling synchronized case creation, transaction retries, and ledger updates within Alder's operational stack. Governance changes centralized recovery policy and operational ownership, aligning billing, finance, and customer operations on recovery workflows and dispute handling. The implementation recovered an estimated additional ~34% of failed payments and helped recover roughly $1.7M over a 12 month period while reducing churn, outcomes reported by Alder following the roll out. | |
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Clinicsense | Healthcare | 25 | $3M | Canada | FlexPay | Flexpay Platform | Debt Collection and Recovery | 2025 | n/a | In 2025 ClinicSense implemented the Flexpay Platform to address failed subscriber payments and reduce involuntary churn. The deployment was a finance payments and billing initiative using the Flexpay Platform in the Debt Collection and Recovery category, focused on restoring failed payments for the United States subscriber base. The implementation centered on the Flexpay Platform's failed-payment recovery capabilities, including automated recovery workflows, retry sequencing, customer communication orchestration, and payment method update flows. Configuration emphasized orchestration between recovery logic and subscription billing to resume recurring payments and limit subscriber attrition. ClinicSense integrated the Flexpay Platform with Stripe Billing to reconcile subscription state and execute payment restores, the integration directly linking recovery workflows to billing events and payment method updates. Operational scope included finance and subscription revenue functions, with the initiative affecting billing, revenue operations, and customer retention processes for U.S. customers. Governance changes included formalizing recovery workflows and reconciliation procedures between the Flexpay Platform and Stripe Billing, and instituting operational reporting on recovered payments. The project produced approximately a 69% improvement over ClinicSense's baseline recovery rate, reducing involuntary churn and materially improving retention and recurring revenue. | |
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Hooked On Phonics | Education | 35 | $3M | United States | FlexPay | Flexpay Platform | Debt Collection and Recovery | 2025 | n/a | In 2025, Hooked On Phonics deployed the Flexpay Platform in Debt Collection and Recovery to protect subscription revenue and reduce involuntary churn. The implementation targeted failed payment recovery as a primary control to increase recovered transactions and customer lifetime value in the United States. The Flexpay Platform implementation centered on automated failed payment recovery workflows, including automated retry sequencing, dunning and consumer communications, and recovery orchestration typical of Debt Collection and Recovery solutions. Configuration emphasized retention-first recovery logic and instrumentation to capture recovery event status alongside billing records. Integrations were executed directly into Hooked On Phonics CRM and billing flows, embedding Debt Collection and Recovery into finance and billing operations. Operational scope remained within finance and billing teams in the United States, aligning payment recovery activity with subscription billing and customer records. Operational governance placed accountability for recovery processes with finance and billing, supported by process changes to route failed payment events into Flexpay Platform workflows. The deployment delivered an additional ~45% recovery beyond the company internal system, increasing recovered transactions and customer LTV and improving subscription profitability. |
Buyer Intent: Companies Evaluating Flexpay Platform
- Clemson University, a United States based Education organization with 6000 Employees
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