List of Front Ticketing Customers
San Francisco, 94102, CA,
United States
Since 2010, our global team of researchers has been studying Front Ticketing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front Ticketing for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front Ticketing for Customer Support include: Reed & Mackay, a United Kingdom based Leisure and Hospitality organisation with 700 employees and revenues of $150.0 million, Lydia, a France based Banking and Financial Services organisation with 250 employees and revenues of $30.0 million, Bentobox CMS, a United States based Professional Services organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Front Ticketing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front Ticketing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bentobox CMS | Professional Services | 200 | $25M | United States | Front | Front Ticketing | Customer Support | 2023 | n/a |
In 2023, Bentobox CMS consolidated support, onboarding, and customer-success communications onto Front Ticketing to enable a new chat widget and faster routing in the United States. This deployment positions Front Ticketing in the Customer Support category as the central communication and ticketing layer for customer-facing teams.
The implementation configured shared inboxes and explicit routing rules, and instrumented Front analytics alongside ticketing module usage to manage inbound chats and email workflows. Functional capabilities implemented included shared inbox management, automated routing rules, chat widget provisioning, and analytics dashboards for queue and response visibility.
Integrations were implemented with Salesforce, Jira, and Asana to synchronize customer records, escalate issues, and hand off workstreams to product and operations teams. Operational coverage centralized case intake and triage for support, onboarding, and customer-success departments across the US within Front Ticketing.
Governance and workflow restructuring emphasized shared inbox ownership and rule based routing to accelerate handoffs and provide consistent triage processes, with Front analytics used to monitor queue health and agent performance. Documented outcomes include an approximate 50 percent reduction in average handling time and a reduction in resolution time from 21 hours in 2023 to 15 hours in 2024.
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Lydia | Banking and Financial Services | 250 | $30M | France | Front | Front Ticketing | Customer Support | 2019 | n/a |
In 2019, Lydia implemented Front Ticketing as the backbone for customer communications and support. The deployment was scoped to Lydia's banking and financial services operations in France and aligned with the Customer Support category, centralizing inbound customer inquiries into a unified ticketing and collaboration layer.
The Front Ticketing configuration emphasized shared inboxes to consolidate channels, a rules engine for routing and automated assignment, API based tagging for programmatic classification, and analytics for ticketing and collaboration to monitor queue health. Front Ticketing was configured to support collaborative workflows where agents and subject matter contributors work on tickets together and annotate tickets using API based tags for downstream processing.
Operational coverage focused on Lydia's customer support function across French operations, with the system instrumented to surface ticket metrics and agent activity to business stakeholders. Integrations were implemented via Front's API, using API based tagging and analytics feeds to connect ticket metadata into Lydia's operational reporting and to enable automated ticket state transitions.
Governance for the Front Ticketing rollout established shared ownership of inboxes and standardized ticket handling rules to reduce handoffs and clarify ownership. The implementation produced measurable service level outcomes reported by Lydia, reducing average response time from 13 hours to 5 hours and achieving roughly 93 percent CSAT, with analytics used to monitor ongoing performance.
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Reed & Mackay | Leisure and Hospitality | 700 | $150M | United Kingdom | Front | Front Ticketing | Customer Support | 2022 | n/a |
In 2022, Reed & Mackay implemented Front Ticketing in the Customer Support category to consolidate fragmented Outlook inboxes across UK and global client-services teams. The Front Ticketing deployment emphasized threaded email views, shared inboxes, the ticketing module, and Front analytics to increase visibility into case ownership and SLA performance.
The implementation configured ticketing workflows and the analytics module to support case lifecycle management, SLA tracking, and shared ownership patterns common to agency client-services operations. Threaded emails and shared inboxes were used to standardize correspondence handling, while analytics provided reporting on response times and queue backlogs for operational managers.
Operational scope covered Reed & Mackay’s client-services and operations teams across the United Kingdom and global accounts, integrating Front with corporate mail sources including Outlook mailboxes to centralize incoming client requests. The deployment extended across service desks and account teams, enabling a single pane of visibility for routing and escalation in the Customer Support context.
Governance changes included formalizing shared inbox ownership, SLA accountability, and case routing rules to support consistent response workflows and visibility. Outcomes reported in 2024 included a 43% productivity increase and a 97% CSAT, as documented in the customer case study.
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