List of Front Workflow Automation Customers
San Francisco, 94102, CA,
United States
Since 2010, our global team of researchers has been studying Front Workflow Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front Workflow Automation for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front Workflow Automation for Customer Support include: MNX Global Logistics, a United States based Transportation organisation with 500 employees and revenues of $100.0 million, Convelio, a United States based Transportation organisation with 216 employees and revenues of $34.0 million, Mixam Platforms, a United Kingdom based Professional Services organisation with 5 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Front Workflow Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front Workflow Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Convelio | Transportation | 216 | $34M | United States | Front | Front Workflow Automation | Customer Support | 2020 | n/a |
In 2020, Convelio implemented Front Workflow Automation to centralize inbound customer messaging and support coordination. The deployment addressed Customer Support for multi zone art shipments and was adopted across sales, finance, and operations to manage customer emails and coordinate logistics from their Paris office. The implementation emphasized shared inboxes as the primary routing surface for customer facing teams.
Convelio configured shared inboxes, routing rules, and tags within Front Workflow Automation to prioritize urgent requests and orchestrate message routing. The solution included SLA alerting and analytics modules to measure first response performance and to generate operational visibility, and workflow automation was applied to escalate time sensitive logistics queries and customer support tickets. Functional capabilities implemented included message triage, automated assignment, SLA monitoring, and performance reporting.
Operational scope focused on customer support and logistics teams in Paris, with cross functional use by sales and finance to handle commercial and billing inquiries, and governance centered on inbox ownership, tagging conventions, and SLA driven escalation policies. The deployment yielded reported improvements in response times and NPS with Convelio reporting a lift from approximately 60 to approximately 80 following automation of message routing, SLA alerts, and analytics. Convelio Front Workflow Automation Customer Support implementation standardized customer facing workflows and provided a single system of record for inbound email coordination.
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Mixam Platforms | Professional Services | 5 | $1M | United Kingdom | Front | Front Workflow Automation | Customer Support | 2019 | n/a |
In 2019, Mixam Platforms implemented Front Workflow Automation as a company wide Customer Support platform. The deployment centralized customer facing communications and workflow orchestration to support customer support and technology functions across the United Kingdom and international markets.
Front Workflow Automation was configured to automate common e commerce inquiries and to formalize routing, templating, and escalation workflows, leveraging standard Customer Support capabilities for ticket classification and response orchestration. The implementation included AI assisted summaries and tagging to accelerate case triage and reduce manual annotation.
Operational integration connected Front Workflow Automation with Mixam’s e commerce platform and APIs, enabling automated status checks and order inquiry responses across sales and support channels. The rollout covered customer support operations and adjacent technology processes, embedding automated handling of routine order related questions across markets.
Governance changes formalized automated tagging, summary review, and escalation rules, with a company wide rollout and updated support workflows to embed the new tooling into day to day operations. The deployment delivered about a 60% improvement in first response time and enabled AI assisted summaries and tagging for faster resolution.
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MNX Global Logistics | Transportation | 500 | $100M | United States | Front | Front Workflow Automation | Customer Support | 2021 | n/a |
In 2021 MNX Global Logistics implemented Front Workflow Automation to manage high-volume, time-critical customer email and support global operations. The deployment targeted Customer Support and operations workflows across the United States, Europe, and APAC, centralizing inbound communication for coordinated global response.
The implementation centralized shared inboxes and configured Front Workflow Automation for automated message routing and SLA tracking, standardizing triage and escalation rules across regions. Functional capabilities deployed include rule-based routing, SLA instrumentation for time-critical shipments, and embedded analytics used for staffing and forecasting.
Operational coverage included customer support and operations teams across US, Europe, and APAC, giving regional sites a unified view of inbound cases and time-to-response. The solution produced faster response times and better visibility into time-critical shipments through centralized routing and SLA monitoring, while analytics enabled demand planning for staffing.
Governance changes focused on workflow standardization and SLA enforcement, with automated routing replacing manual inbox handoffs and SLA tracking creating a single source of operational truth. Process workflows were reoriented around Front Workflow Automation, aligning support triage, escalation, and forecasting to the new centralized messaging platform.
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