List of Fullstory Workforce Customers
Atlanta, 30309, GA,
United States
Since 2010, our global team of researchers has been studying Fullstory Workforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fullstory Workforce for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fullstory Workforce for Employee Experience include: Chipotle Mexican Grill, a United States based Retail organisation with 130504 employees and revenues of $11.31 billion, Slalom, a United States based Professional Services organisation with 12000 employees and revenues of $3.00 billion, ServiceTitan, a United States based Professional Services organisation with 3049 employees and revenues of $772.0 million and many others.
Contact us if you need a completed and verified list of companies using Fullstory Workforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fullstory Workforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chipotle Mexican Grill | Retail | 130504 | $11.3B | United States | FullStory | Fullstory Workforce | Employee Experience | 2025 | n/a |
In 2025, Chipotle Mexican Grill implemented FullStory Workforce as an Employee Experience application to extend FullStory instrumentation into employee-facing workflows. FullStory had previously been used to uncover ordering and inventory friction and reclaim significant lost revenue across thousands of U.S. locations.
The implementation context positions FullStory Workforce to optimize employee and store workflows and internal operations, translating customer-facing analytics into staff experience signals. Functional capabilities configured are consistent with the Employee Experience category, including session replay of staff interactions, workflow analytics to pinpoint friction in point of sale and inventory processes, and internal experience reporting for store teams and operations managers. These capabilities are aligned to business functions such as store operations, inventory control, order fulfillment, and training.
Integrations and architecture were not detailed in public materials, therefore operational placement is inferred to run alongside existing store applications and point of sale systems while capturing front-line interaction data for analysis. Governance and rollout are oriented toward operational teams and store managers, with FullStory Workforce used for incident triage, root cause analysis, and providing evidence to inform process change and training updates. Chipotle Mexican Grill FullStory Workforce Employee Experience is positioned to surface staff-side friction that correlates with the ordering and inventory issues FullStory previously identified, although specific outcomes attributable solely to FullStory Workforce were not stated.
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ServiceTitan | Professional Services | 3049 | $772M | United States | FullStory | Fullstory Workforce | Employee Experience | 2025 | n/a |
In 2025, ServiceTitan implemented Fullstory Workforce to standardize usage metrics across product and support teams in the United States. Fullstory Workforce is positioned as an Employee Experience application and was applied to centralize diagnostic visibility and create consistent usage views for cross functional stakeholders.
Implementation emphasis targeted centralized usage metrics and diagnostic workflows, with configuration of shared dashboards and role based access for product management and support operations. Functional capabilities implemented included standardized usage metrics, session level diagnostics to surface bottlenecks, and funnel oriented workflow analysis to identify friction in support and in product flows.
Operational coverage focused on product and support teams within the United States, aligning instrumentation and reporting across those business functions. Integrations are described in the source as enabling cross team access to consistent instrumentation and metrics, which implies connections into product analytics and support tooling to feed unified usage views.
Governance centered on standard metric definitions, shared dashboards, and diagnostic playbooks to reconcile product and support perspectives during troubleshooting and product iteration. Reported outcomes in the case study included improved diagnostics and standardized usage views, helping ServiceTitan unify how behavioral data informs product and support workflows.
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Slalom | Professional Services | 12000 | $3.0B | United States | FullStory | Fullstory Workforce | Employee Experience | 2025 | n/a |
In 2025, Slalom implemented FullStory Workforce to gain visibility into employees' internal tool usage and to support objective decision making about SaaS spend and product roadmapping. The deployment targeted internal operations and IT teams, positioning FullStory Workforce within the Employee Experience category to instrument application interactions and surface behavioral analytics.
The implementation emphasized license and adoption analysis and internal-support session-replay workflows, aligning with FullStory Workforce capabilities for usage analytics and session reconstruction. Configuration work focused on building license utilization dashboards, adoption cohorts, and replay-driven support workflows to enable support agents to reproduce and resolve internal user issues more efficiently.
Operational coverage centered on IT helpdesk and internal support functions, with analytics outputs routed into SaaS spend planning and internal tooling roadmap discussions. No specific external system integrations were disclosed, the rollout instead concentrated on embedding FullStory Workforce insights into support processes and procurement conversations.
Reported outcomes included improved visibility into internal tool usage and more objective, data-driven decisions about SaaS spend and roadmapping for IT and internal support teams. Governance adjustments oriented license allocation and support triage around usage analytics and session evidence rather than anecdotal reporting.
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