List of Fusion Connect CCaaS Customers
Atlanta, 30339, GA,
United States
Since 2010, our global team of researchers has been studying Fusion Connect CCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fusion Connect CCaaS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fusion Connect CCaaS for Call Center include: Wireless Vision, a United States based Retail organisation with 4000 employees and revenues of $1.00 billion, On The Border, a United States based Leisure and Hospitality organisation with 5724 employees and revenues of $361.0 million, Alicart Restaurant Group, a United States based Retail organisation with 300 employees and revenues of $50.0 million, Suite-K, a United States based Manufacturing organisation with 50 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Fusion Connect CCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fusion Connect CCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alicart Restaurant Group | Retail | 300 | $50M | United States | Fusion Connect | Fusion Connect CCaaS | Call Center | 2020 | n/a | In 2020, Alicart Restaurant Group deployed Fusion Connect CCaaS as its Call Center solution to support customer-facing phone order handling across its United States restaurant brands. The implementation focused on sustaining high-volume inbound order capture during the COVID-19 period, positioning the contact center as the primary phone order intake and CRM touchpoint for front-of-house operations. Fusion Connect CCaaS, described in the case study as Fusion Connect Call Center, was configured to provide IVR and queueing capabilities and to enable remote agent connectivity. Functional modules implemented included interactive voice response for call routing, automated queue management to prioritize order calls, and remote agent access to CRM-facing workflows that supported agents working offsite. Rollout emphasized rapid enablement of remote agents to maintain service continuity, with operational coverage concentrated on phone order intake across Alicart brands in the United States. According to the case study, Fusion Connect CCaaS improved order capture and strengthened operational resilience during the pandemic by enabling remote agent capability and centralized call handling. | |
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On The Border | Leisure and Hospitality | 5724 | $361M | United States | Fusion Connect | Fusion Connect CCaaS | Call Center | 2021 | n/a | In 2021, On The Border implemented Fusion Connect CCaaS in the Call Center category to centralize voice and contact capabilities across its corporate and restaurant footprint. Deployment began at the company headquarters in Texas and was scoped to extend to more than 160 restaurant locations in the United States and to international sites as part of a global communications standardization effort. The implementation used a cloud based, fully managed hosted voice VoIP platform to deliver cloud PBX capabilities, call routing and desktop feature management. Fusion Connect CCaaS provided the hosted infrastructure, installation services and user training required to provision telephony and contact handling without large up front capital expenditure. The deployment was executed together with industry partner IRG, a broadband service provider, to standardize connectivity and enable integration with existing internet services at each site. Operational coverage included headquarters and restaurant locations, and the solution impacted guest services, operations and IT support by centralizing management and enabling remote configuration and feature control from the desktop, supported by U.S. based technical support available around the clock. Governance and rollout followed a phased, managed services model with onsite install and staff training at initial sites, and a planed extension to additional locations using the hosted infrastructure. Outcomes stated in the case study include 40% overall cost savings, improved portability of communications, limited capital expenditure and enhanced business continuity achieved through the Fusion Connect CCaaS deployment. | |
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Suite-K | Manufacturing | 50 | $13M | United States | Fusion Connect | Fusion Connect CCaaS | Call Center | 2018 | n/a | In 2018 Suite-K implemented Fusion Connect CCaaS to centralize voice services across its manufacturing and distribution footprint in the United States. The deployment leveraged Fusion Connect Hosted Voice alongside upgraded site connectivity to unify multiple locations and establish consistent telephony behavior across sites. The implementation focused on hosted voice provisioning, multi-site telephony consolidation, internal extension dialing standardization, and direct inward dialing routing. Fusion Connect CCaaS was configured to support unified numbering and cross-site extension reachability, improving voice and communications workflows for production, distribution, and operations teams. Rollout used phased site cutovers and centralized administration to harmonize dial plans and DID assignments across facilities in the US region. CCaaS or contact-center usage is inferred from the hosted-voice and call-center references in public case materials and third party summaries, this inference is stated because the Fusion Connect case study emphasizes hosted voice and multi-site telephony consolidation rather than explicitly naming CCaaS. The stated outcomes in those materials include modernized telephony and improved internal extension dialing and DID routing. | |
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Retail | 4000 | $1.0B | United States | Fusion Connect | Fusion Connect CCaaS | Call Center | 2020 | n/a |
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