List of GenAlpha Equip360 Warranty Customers
Brookfield, 53005, WI,
United States
Since 2010, our global team of researchers has been studying GenAlpha Equip360 Warranty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GenAlpha Equip360 Warranty for Warranty Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GenAlpha Equip360 Warranty for Warranty Claims Management include: Overhead Door Corporation, a United States based Manufacturing organisation with 4000 employees and revenues of $800.0 million, Tiger Mowers, a United States based Manufacturing organisation with 225 employees and revenues of $200.0 million, Gradall Co, a United States based Distribution organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using GenAlpha Equip360 Warranty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GenAlpha Equip360 Warranty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gradall Co | Distribution | 15 | $2M | United States | GenAlpha Technologies | GenAlpha Equip360 Warranty | Warranty Claims Management | 2023 | n/a |
In 2023, Gradall Co engaged GenAlpha Technologies to deploy GenAlpha Equip360 Warranty as part of a broader Equip360 platform deployment. The implementation targeted parts identification, online ordering, and aftermarket support across North America, with the stated objective of reducing downtime for customers.
GenAlpha Equip360 Warranty was implemented alongside Equip360 eCommerce and interactive parts manuals, leveraging the suite's Warranty and RMA capabilities to centralize claims intake and RMA case creation. Configuration emphasized linking warranty claims to specific parts SKUs in the interactive parts manuals and codifying standard workflows consistent with Warranty Claims Management functionality.
The deployment supported service operations, parts and aftermarket support teams by providing a unified interface for technicians and customers to identify parts, initiate warranty claims, and order replacements through the eCommerce storefront. Operational coverage was North America, and implemented functionality included claims intake, RMA orchestration, parts linkage and order initiation tied to aftermarket support workflows.
Governance changes focused on aligning warranty intake procedures with parts ordering and RMA handling, establishing formal workflows within the service organization as the eStore launched. Communications around the rollout emphasized improved parts identification, streamlined ordering, and reduced customer downtime.
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Overhead Door Corporation | Manufacturing | 4000 | $800M | United States | GenAlpha Technologies | GenAlpha Equip360 Warranty | Warranty Claims Management | 2024 | n/a |
In 2024 Overhead Door Corporation implemented GenAlpha Equip360 Warranty to support Warranty Claims Management for its aftermarket parts business across the United States. The deployment leverages GenAlpha's Equip360 eCommerce and analytics modules to provide distributors with an enhanced digital purchasing and support experience, and the warranty and RMA capabilities within Equip360 are used to centralize claims intake and returns handling.
The implementation configured the GenAlpha Equip360 Warranty application to manage standard warranty intake workflows and RMA processing alongside the Equip360 eCommerce storefront and analytics services. Functional capabilities put in place include claims intake and adjudication workflows, RMA issuance and tracking, parts-level visibility for aftermarket components, and analytics-driven reporting to surface claim trends and support workload prioritization.
Operational scope covers Overhead Door's United States distributor network and aftermarket parts operations, with role-based access for distributor service teams and internal warranty administrators. Governance was organized around centralized claims policies and standardized adjudication workflows to align distributor support with corporate warranty rules, and analytics from the Equip360 analytics module was instrumented to inform ongoing operational adjustments.
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Tiger Mowers | Manufacturing | 225 | $200M | United States | GenAlpha Technologies | GenAlpha Equip360 Warranty | Warranty Claims Management | 2022 | n/a |
In 2022, Tiger Mowers implemented GenAlpha Equip360 Warranty as part of a broader Equip360 deployment to modernize parts ordering and claims handling. The deployment focused on Warranty Claims Management for dealers and municipal customers across North America, aligning warranty and RMA processing with eCommerce storefront and interactive parts manuals.
GenAlpha Equip360 Warranty was deployed alongside Equip360 eCommerce and interactive parts manuals, with the warranty module providing structured claim intake, adjudication workflow, RMA processing, and parts linkage to streamline parts replacement and returns. Configuration emphasized warranty policy capture, claim status tracking, and RMA authorization workflows consistent with Warranty Claims Management functional patterns.
Operational coverage included service, parts, and customer service functions supporting dealers and municipal customers in North America, with the platform exposing parts catalogs and interactive manuals to accelerate technician lookup and reduce contact center demand. The warranty and RMA capabilities were implemented as an integrated suite with the Equip360 eCommerce and interactive parts manuals to connect claims decisions directly to parts ordering and fulfillment.
Governance centered on standardized claim workflows and centralized RMA approval processes to reduce decision variability, and rollout prioritized dealer networks and municipal account channels. Tiger Mowers realized increased site traffic, reduced customer service costs for dealers and municipal customers, and measurable savings within months following the deployment.
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