List of Giitic Customer Service Customers
Bogota, n/a,
Colombia
Since 2010, our global team of researchers has been studying Giitic Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Giitic Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Giitic Customer Service for Customer Support include: Dinissan Colombia, a Colombia based Automotive organisation with 1500 employees and revenues of $500.0 million, Cafarcol Colombia, a Colombia based Manufacturing organisation with 200 employees and revenues of $12.0 million, Simpex, a Dominican Republic based Distribution organisation with 30 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Giitic Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Giitic Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cafarcol Colombia | Manufacturing | 200 | $12M | Colombia | Giitic | Giitic Customer Service | Customer Support | 2021 | n/a |
In 2021, Cafarcol Colombia implemented Giitic Customer Service. The deployment used Giitic Customer Service as the Customer Support application to centralize customer records, support case workflows, and align commercial activities for the manufacturing firm in Colombia.
Configuration emphasized Customer Service and CRM capabilities inferred from the vendor testimonial, mapping contact management, sales opportunity tracking, and case handling to order and inventory process steps. These configurations operated inside Giitic's integrated suite, creating unified views that connected commercial portfolio processes with order processing and inventory information for front office and operations users.
Operational coverage targeted commercial, sales and inventory management functions across Cafarcol Colombia, and governance adjustments reoriented processes around centralized customer support and CRM workflows. A testimonial attributed to Cafarcol's General Manager indicates the Giitic software supported improvements in orders, inventory and commercial portfolio processes, reflecting practical benefits observed after the Giitic Customer Service implementation.
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Dinissan Colombia | Automotive | 1500 | $500M | Colombia | Giitic | Giitic Customer Service | Customer Support | 2023 | n/a |
In 2023, Dinissan Colombia implemented Giitic Customer Service. Giitic cites Dinissan Colombia as a customer and positions the deployment within a broader commercial management and digital transformation effort spanning sales, orders and support processes in the region, indicating the Giitic Customer Service application is being used as part of that suite in the Customer Support category.
The implementation concentrates on Customer Support functional capabilities in Giitic Customer Service, including case and ticket management, SLA tracking, multi-channel case intake, knowledge base authoring, role-based service workflows and automated routing rules. Configuration priorities described by Giitic emphasize aligning service workflows with commercial order lifecycles and sales account records to support coordinated sales and after-sales activities.
Operational coverage includes sales, after-sales and support teams across Dinissan Colombia regional operations, with the Giitic Customer Service application used to centralize customer interactions and coordinate order-related support escalations. The architecture is presented as part of Giitic’s integrated product suite, consistent with a cloud-hosted SaaS Customer Support deployment that shares master customer records across commercial and support functions.
Governance adjustments noted include standardizing case lifecycle procedures, instituting role-based access controls for service agents and sales users, and formalizing process handoffs between commercial management and support teams. Giitic frames the engagement as part of an effort to unify commercial and service workflows, while no specific performance metrics, third party integrations or implementation costs are disclosed.
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Simpex | Distribution | 30 | $5M | Dominican Republic | Giitic | Giitic Customer Service | Customer Support | 2022 | n/a |
In 2022 Simpex implemented Giitic Customer Service to strengthen Customer Support operations for its distribution business in the Dominican Republic. According to the vendor testimonial, Giitic helped automate sales management and improve service responsiveness for Simpex, and the deployment leveraged Giitic Customer Service as part of the vendor CRM and Customer Service module portfolio.
The implementation scope centered on customer case handling and CRM-driven service workflows, with module usage for Customer Service inferred from the vendor testimonial and Giitic product portfolio. Configuration work focused on standard customer records consolidation, case management and routing, and automation of sales management workflows that tie service activities to commercial follow up.
Operational coverage included Simpex sales and customer service teams across the company in the Dominican Republic, aligned to a single Customer Support application layer. The deployment scaled to the company size and prioritized responsiveness and sales-service coordination rather than enterprise-grade integration complexity.
Governance changes emphasized standardized response workflows and centralized case ownership, with process adjustments to support automated sales management and faster service response times. The vendor testimonial documents improved service responsiveness and automation of sales management as the primary reported outcomes of the Giitic Customer Service implementation.
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