List of GoTo LogMeIn Rescue Customers
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Since 2010, our global team of researchers has been studying GoTo LogMeIn Rescue customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GoTo LogMeIn Rescue for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GoTo LogMeIn Rescue for Remote Monitoring and Management include: Lenovo, a Hong Kong based Manufacturing organisation with 72000 employees and revenues of $69.08 billion, Cummins, a United States based Manufacturing organisation with 69600 employees and revenues of $34.10 billion, Motorola, a United States based Communications organisation with 4000 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using GoTo LogMeIn Rescue, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GoTo LogMeIn Rescue customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cummins | Manufacturing | 69600 | $34.1B | United States | GoTo (formerly LogMeIn) | GoTo LogMeIn Rescue | Remote Monitoring and Management | 2017 | n/a |
In 2017, Cummins incorporated GoTo LogMeIn Rescue into its RemoteConnect kits to enable remote diagnostics and support for field equipment. The RemoteConnect initiative created in 2017 explicitly includes Rescue and Rescue Lens to stream visuals from field technicians for faster, secure resolution of high impact remote service events, representing a Remote Monitoring and Management approach for field service and technical support.
GoTo LogMeIn Rescue was implemented to provide remote diagnostics and live video streaming capabilities, with Rescue Lens used to transmit technician visuals from the point of service. The configuration centers on session initiation from RemoteConnect kits, secure remote support sessions for operators in the field, and real time visual context to accelerate troubleshooting.
The deployment is embedded in RemoteConnect kits used by field technicians and support engineers, covering high impact remote service events and routine diagnostics. Operational scope emphasizes field service and technical support workflows, aligning the GoTo LogMeIn Rescue deployment with Remote Monitoring and Management practices for dispersed equipment and service operations.
Governance was established through the RemoteConnect initiative created in 2017, which standardized inclusion of Rescue and Rescue Lens in field support kits and workflows. As reported, the initiative shortened troubleshooting from hours to around 15 minutes for remote incidents, demonstrating tangible operational improvement in remote service response.
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Lenovo | Manufacturing | 72000 | $69.1B | Hong Kong | GoTo (formerly LogMeIn) | GoTo LogMeIn Rescue | Remote Monitoring and Management | 2010 | n/a |
In 2010, Lenovo deployed GoTo LogMeIn Rescue across its global contact centres to provide remote customer support. The deployment used the GoTo LogMeIn Rescue application within the Remote Monitoring and Management category to enable remote troubleshooting, live support workflows, and cross-device diagnostics.
The implementation included Rescue + Mobile and Rescue Lens to support a broad range of endpoint types, enabling agent-driven screen sharing, remote control, and camera-assisted diagnostics for field devices. GoTo LogMeIn Rescue was configured to emphasize contact centre agent tooling and centralized agent management capabilities, including role-based access controls and session logging to support consistent support processes.
Integrations were implemented for global agent management to harmonize agent assignment and operational reporting across regions, and the operational scope covered Lenovo’s global customer support and contact centre operations. Lenovo reported reductions in per-incident cost and handling times following the deployment, and the configuration sustained mobile device diagnosis and augmented support workflows through Rescue Lens.
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Motorola | Communications | 4000 | $1.1B | United States | GoTo (formerly LogMeIn) | GoTo LogMeIn Rescue | Remote Monitoring and Management | 2022 | n/a |
In 2022 Motorola deployed GoTo LogMeIn Rescue in the Remote Monitoring and Management category across its global support centers to centralize mobile device diagnostics and resolution workflows. The implementation targeted support and field service teams responsible for handset troubleshooting, with an initial three month pilot measuring device return outcomes with a major U.S. carrier. The project focused on consistent use of the Rescue platform for session-based diagnostics and the Rescue Lens module for live visual collaboration during complex device investigations.
Rescue and Rescue Lens were configured to support remote troubleshooting, guided repair, and collaborative session recording to standardize incident documentation and technician handoffs. Module usage was instrumented to provide consistent reporting and to enable synchronous collaboration between tier one agents and specialized repair teams. Operational functions included support center case handling, cross team escalation, and field technician assistance tied to handset fault analysis.
A three month pilot with a major U.S. carrier produced a 12 percent drop in no fault found device returns, and Motorola reported decreased average handle time and a reduction in no fault found returns after the pilot. Following the pilot Motorola rolled the platform out to global support staff to enforce consistent reporting, improve collaboration on device investigations, and scale the diagnostic workflows across regions.
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