List of Guidewire for Salesforce Customers
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Since 2010, our global team of researchers has been studying Guidewire for Salesforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire for Salesforce for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire for Salesforce for Customer Support include: Amica Mutual Insurance, a United States based Insurance organisation with 3597 employees and revenues of $2.73 billion, E.Design, a Japan based Insurance organisation with 317 employees and revenues of $240.0 million and many others.
Contact us if you need a completed and verified list of companies using Guidewire for Salesforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Guidewire for Salesforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amica Mutual Insurance | Insurance | 3597 | $2.7B | United States | Guidewire | Guidewire for Salesforce | Customer Support | 2018 | n/a |
In 2018, Amica Mutual Insurance implemented Guidewire for Salesforce as a Customer Support application to give agents and service representatives a unified, holistic view of policyholders. Guidewire for Salesforce was configured to surface policy, claims, and billing insights directly within the Salesforce UI using out of the box integration between Salesforce Clouds and Guidewire InsuranceSuite components PolicyCenter, BillingCenter and ClaimCenter.
The implementation emphasized P&C specific capabilities, enabling real time quoting, policy and claims servicing, and claims intake workflows inside Salesforce. Guidewire for Salesforce also provided embedded quote and bind functionality, proactive alerts for at risk policyholders, and risk assessed insights to support cross sell and up sell discovery and smarter pipeline management guided by analytics.
Integration architecture consolidated core system data into agent and service rep interfaces so representatives could access consolidated information from PolicyCenter, BillingCenter and ClaimCenter without leaving Salesforce. Operational coverage focused on customer service and agent workflows, enabling intake, servicing and retention processes to be executed from the Salesforce UI with synchronized core system events and alerts.
Governance centered on surfacing Guidewire core data as canonical policyholder information within Salesforce, shifting workflow orchestration for quoting, claims intake and retention outreach into a unified UI. Amica positioned the implementation to strengthen policyholder loyalty and empower representatives, reflecting the statement from CIO Peter Moreau that when technology works well it helps representatives build enduring relationships with policyholders.
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E.Design | Insurance | 317 | $240M | Japan | Guidewire | Guidewire for Salesforce | Customer Support | 2021 | n/a |
In 2021, E.Design finalized deployment of Guidewire InsuranceSuite and implemented Guidewire for Salesforce as part of its Customer Support configuration. Guidewire for Salesforce was deployed alongside Guidewire EnterpriseEngage to unify agent and policyholder engagement workflows and to surface policy context within CRM for customer service use cases.
The initial deployment was a self-managed Guidewire InsuranceSuite installation, with Guidewire for Salesforce configured to provide agent-assisted servicing and policyholder interaction capabilities consistent with Customer Support functional workflows. E.Design later committed to migrate that self-managed environment to Guidewire Cloud for its “&e” auto insurance product brand, positioning the Guidewire for Salesforce instance and EnterpriseEngage applications on the cloud-hosted platform to simplify IT operations and accelerate change cycles.
Operational scope centered on agent channels and policyholder service teams in Japan, with IT operations reoriented toward cloud governance as part of the migration plan. E.Design emphasized using Guidewire Cloud in combination with AI and IoT to increase business agility and deliver additional value to agents and policyholders, and the company is the first Japan-based insurer to commit to migrating an existing self-managed InsuranceSuite installation to Guidewire Cloud.
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Buyer Intent: Companies Evaluating Guidewire for Salesforce
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
- National House-Building Council, a United Kingdom based Insurance company with 1252 Employees
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