Amica Mutual Insurance
Amica Mutual Insurance Technographics
Amica Mutual Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amica Mutual Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3597 Amica Mutual Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amica Mutual Insurance has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2014, Guidewire BillingCenter for Insurance Billing Administration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amica Mutual Insurance is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Guidewire or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amica Mutual Insurance revenues, which have grown to $2.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amica Mutual Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amica Mutual Insurance Tech Stack and Enterprise Applications
Amica Mutual Insurance ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | PwC | 2022 | 2022 |
In 2022, Amica Mutual Insurance implemented Oracle Cloud ERP as its SAP Financial replacement and core finance platform, engaging PwC to develop centralized financial systems solutions and data. The Oracle Cloud ERP implementation served as an ERP Financial deployment focused on centralizing transactional finance and enterprise reporting to improve data quality and transparency.
Configuration centered on standard Oracle Cloud ERP functional modules, including general ledger, accounts payable, accounts receivable, fixed asset management, financial close orchestration, and enterprise financial reporting. The deployment included a consolidated data model and master data stabilization efforts to standardize chart of accounts and financial hierarchies, and it used Oracle Cloud ERP native reporting and analytics capabilities to deliver consistent financial statements and management reports.
PwC led the implementation and supported finance process redesign, governance and rollout planning, with the program scoped to the corporate finance organization and senior leadership reporting needs. Implementation workstreams emphasized standardized close processes, data governance rules for financial masters, and role based controls to support auditability and executive transparency.
Stated outcomes from the engagement included stronger data quality, improved transparency and enhanced reporting capabilities, positioning finance to provide senior leadership with the data required for key business decisions.
|
Amica Mutual Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Amica Mutual Insurance deployed UKG Workforce Central (ex Kronos Workforce Central). The implementation is presented via a web access point at amica.kronos.net and serves as Amica's Workforce Management platform.
The UKG Workforce Central implementation consolidated core workforce management capabilities common to the category, including centralized time and attendance, labor scheduling, absence tracking, and employee self service and manager scheduling workflows. Configuration emphasis aligned with standard Workforce Management functional modules to support day to day workforce planning and operational time capture.
Deployment architecture is delivered through the amica.kronos.net web portal, indicating browser based access for employees and managers and a centralized application instance for workforce operational use. Operational coverage targeted Amica Mutual Insurance's United States workforce and corporate staff, reflecting company wide adoption rather than a localized pilot.
Governance focused on role based access control for managers and payroll related users, and on standardized time approval and scheduling workflows to enforce consistent workhour and attendance processes. The implementation positioned UKG Workforce Central as the primary Workforce Management system for Amica's employee time and scheduling operations.
|
Amica Mutual Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Amica Mutual Insurance implemented Guidewire BillingCenter as part of a phased rollout of Guidewire core systems. Amica Mutual Insurance implemented Guidewire BillingCenter to deliver greater flexibility for business-driven change and to provide an intuitive billing experience for customer service representatives and underwriters across its 39 U.S. offices and 3,597 employees.
Guidewire BillingCenter was configured to support core billing administration capabilities typical of the Insurance Billing Administration category, including invoicing, payment processing, automated billing schedule orchestration, account receivable workflows, and billing statement generation. The implementation emphasized configurable billing rules and workflow automation to reduce manual intervention and support a variety of personal lines billing scenarios.
The BillingCenter deployment was integrated into Guidewire InsuranceSuite Cloud and coordinated with phased implementations of Guidewire policy administration and claims modules, creating a unified Guidewire core platform. The implementation also integrated with a Salesforce CRM deployment to provide a single view of customer interactions, enabling representatives who handle sales and service questions to access billing, policy, and claims context without toggling between systems.
Governance and operational scope focused on customer service, underwriting, and sales teams, with process changes to consolidate customer interaction workflows and data access. With Guidewire BillingCenter and the linked Salesforce integration, Amica gained unified access to billing data at the point of contact, supporting personalized service, faster handling of quotes and policy inquiries, and improved first-call resolution and customer satisfaction as stated by company leadership.
|
 |
|
|
Insurance Claims Management | ERP Services and Operations |
|
2018 | 2019 |
|
|
|
|
|
Insurance ERP | ERP Services and Operations |
|
2012 | 2012 |
|
|
|
|
|
Insurance Policy Administration | ERP Services and Operations |
|
2018 | 2019 |
|
Amica Mutual Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2015 | 2015 |
|
Amica Mutual Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2012 | 2012 |
|
Amica Mutual Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Amica Mutual Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
Amica Mutual Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2018 | 2018 |
|
Amica Mutual Insurance EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2022 | 2022 |
|
Amica Mutual Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Amica Mutual Insurance Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Portfolio and Investment Management | Investment Management |
|
2022 | 2023 |
|
Amica Mutual Insurance SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2012 | 2012 |
|
Amica Mutual Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Test Automation Platform | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Amica Mutual Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Amica Mutual Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Amica Mutual Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amica Mutual Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amica Mutual Insurance IT executives and key decision makers. This section highlights Amica Mutual Insurance's latest recorded technology evaluations, including Bottomline Legal-X for Legal Time and Billing on 2025-09-02, iSolved HCM for Core HR on 2025-05-05, and Verint Workforce Management for Workforce Management on 2025-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amica Mutual Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Amica Mutual Insurance Technographics
Amica Mutual Insurance is a Insurance organization based in United States,
with around 3597 employees and annual revenues of $2.73 billion.
Amica Mutual Insurance operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Workforce Central (ex Kronos Workforce Central) and Guidewire BillingCenter,
covering areas like ERP Financial, Workforce Management and Insurance Billing Administration.
Amica Mutual Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Guidewire.
Amica Mutual Insurance recently adopted applications including
Oracle Cloud ERP in 2022, Oracle Analytics Cloud in 2022 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amica Mutual Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amica Mutual Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amica Mutual Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.