National House-Building Council
Nhbc House,
Milton Keynes, MK5 8FP,
United Kingdom
Milton Keynes, MK5 8FP,
United Kingdom
44 34 4633-1000
Insurance
National House-Building Council Technographics
National House-Building Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National House-Building Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1252 National House-Building Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National House-Building Council has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National House-Building Council is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Acoustic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National House-Building Council revenues, which have grown to $76.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National House-Building Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National House-Building Council Tech Stack and Enterprise Applications
National House-Building Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, National House-Building Council deployed Zendesk Chat on its public website to add an on-site customer engagement channel. Zendesk Chat serves as a Chatbots and Conversational AI implementation for web-based real time messaging with visitors on nhbc.co.uk.
The deployment centers on a web chat widget configured for proactive invites and scripted responses, supporting live agent handoff and chat transcript capture. Configuration work focused on conversation routing, canned replies, and session persistence to support asynchronous follow up and standard conversational workflows.
Operationally the implementation covers customer service and homeowner engagement workflows delivered through the corporate website in the United Kingdom, with agents accessing conversations through the Zendesk Chat interface. Governance emphasis included defining chat response templates, escalation criteria to live agents, and content moderation rules to align online interactions with NHBC service policies.
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National House-Building Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, National House-Building Council implemented Microsoft 365. The Microsoft 365 deployment is used to deliver Collaboration capabilities and is referenced as being used on their public website, signaling integration between corporate collaboration services and outward-facing content.
The implementation centers on Microsoft 365 core collaboration services, including email and calendaring, document collaboration and intranet content, synchronous team communication, personal file storage, and Office productivity applications. The environment is operated as a centralized Microsoft 365 tenancy with identity and access governed through Azure Active Directory single sign-on and role based administrative controls, supporting centralized policy enforcement, external sharing controls, and tenant level lifecycle management.
Operational scope covers IT, communications, and business teams, standardizing workflows for document lifecycle, team chat and meeting coordination across the organization. Governance elements include tenant level policy configuration, retention and sharing rules, and a phased, department oriented rollout and adoption program, with Microsoft 365 surfaced on the website for public content or authenticated content delivery in line with the Collaboration category.
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National House-Building Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2018 | 2018 |
In 2018, National House-Building Council deployed Acoustic Analytics (formerly IBM Tealeaf) to instrument its public website. The Acoustic Analytics (formerly IBM Tealeaf) deployment falls under the Customer Analytics category and was implemented to capture web session behavior and digital customer journeys at page level.
Configuration emphasized client side instrumentation and session capture, with Acoustic Analytics set up for session replay, event tagging, journey analysis, and conversion funnel visualization. Implementation work included defining custom event definitions, page level tagging, and rule based session search to locate error sessions and usability friction.
Operational scope covered the public web estate and was consumed by digital experience and customer insights teams to reproduce site issues and prioritize UX work. Reports and session playback from Acoustic Analytics fed into site operations and product owner workflows for triage and remediation.
Governance centered on a tagging taxonomy, role based access controls, and a structured session review process, with analytics owners managing capture rule adjustments and dashboard configuration. The rollout progressed through iterative configuration cycles focused on refining capture rules and dashboards for web engagement analysis.
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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National House-Building Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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National House-Building Council Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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National House-Building Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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National House-Building Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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National House-Building Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at National House-Building Council
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Apps Being Evaluated by National House-Building Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National House-Building Council IT executives and key decision makers. This section highlights National House-Building Council's latest recorded technology evaluations, including Guidewire for Salesforce for Customer Support on 2025-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National House-Building Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-05 | National House-Building Council | Evaluated | Guidewire | Guidewire for Salesforce | Customer Support | CRM |
FAQ - APPS RUN THE WORLD National House-Building Council Technographics
National House-Building Council is a Insurance organization based in United Kingdom,
with around 1252 employees and annual revenues of $76.8 million.
National House-Building Council operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Acoustic Analytics (formerly IBM Tealeaf),
covering areas like Chatbots and Conversational AI, Collaboration and Customer Analytics.
National House-Building Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Acoustic.
National House-Building Council recently adopted applications including
Microsoft Clarity in 2022, Zendesk Chat in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National House-Building Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National House-Building Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National House-Building Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.