List of HawkSearch by Bridgeline Customers
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United States
Since 2010, our global team of researchers has been studying HawkSearch by Bridgeline customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HawkSearch by Bridgeline for Application, Web and Enterprise Search from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HawkSearch by Bridgeline for Application, Web and Enterprise Search include: Saviynt, a United States based Professional Services organisation with 1000 employees and revenues of $200.0 million, Misumi United States, a United States based Manufacturing organisation with 500 employees and revenues of $97.0 million, Borsheims, a United States based Retail organisation with 350 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using HawkSearch by Bridgeline, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HawkSearch by Bridgeline customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Borsheims | Retail | 350 | $75M | United States | Bridgeline Digital | HawkSearch by Bridgeline | Application, Web and Enterprise Search | 2022 | n/a |
In 2022 Borsheims implemented HawkSearch by Bridgeline to enhance onsite product discovery and merchandising, deploying a dedicated eCommerce search solution in the Application, Web and Enterprise Search category for the retailer in the United States. The engagement centered on HawkSearch by Bridgeline capabilities, specifically eCommerce search relevance, visual merchandising controls, and the SEO Traffic Builder module to boost organic discovery and conversion pathways.
The implementation emphasized configuration of visual merchandising rules, search relevance tuning, and accelerated product indexing workflows to support merchandising and catalog teams. Operational scope included eCommerce, merchandising and marketing functions across Borsheims retail operations in the United States, with governance practices introduced for query relevance review and merchandising rule change control. Outcomes reported from the deployment included over 10 percent year over year growth in visual merchandised categories and faster product indexing as a direct result of the HawkSearch by Bridgeline implementation.
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Misumi United States | Manufacturing | 500 | $97M | United States | Bridgeline Digital | HawkSearch by Bridgeline | Application, Web and Enterprise Search | 2022 | n/a |
In 2022, Misumi United States implemented HawkSearch by Bridgeline on its B2B eCommerce site to address product data quality issues and improve product discovery. The deployment leverages Application, Web and Enterprise Search capabilities to support industrial and catalog search use cases across North America.
HawkSearch by Bridgeline was configured to use Smart Search and Recommendations modules, enabling autocomplete, query suggestions, and rules based merchandising to surface relevant SKUs. Indexing pipelines and relevance tuning were applied to normalize catalog attributes and improve match accuracy for complex industrial part queries. The configuration included merchandising controls to prioritize parts by fit, availability, and business rules.
The implementation integrated with Misumi USA's B2B eCommerce storefront to deliver search results and recommendation widgets within category and product detail pages. Operational coverage included eCommerce operations, merchandising teams, and sales channels supporting North American industrial buyers. Analytics instrumentation was used to monitor query performance and inform iterative tuning.
The case study documents an 18% increase in click through rates and an over 80% boost in conversions following rollout of HawkSearch by Bridgeline. Governance established relevance review cycles, merchandising workflow controls, and ongoing analytics reviews to sustain search performance.
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Saviynt | Professional Services | 1000 | $200M | United States | Bridgeline Digital | HawkSearch by Bridgeline | Application, Web and Enterprise Search | 2023 | n/a |
In 2023, Saviynt implemented HawkSearch by Bridgeline to power internal search and surface self-help content for its software and product support process in the United States. The deployment positions HawkSearch by Bridgeline as the enterprise Application, Web and Enterprise Search solution for support-facing knowledge discovery and self-service channels.
The implementation leverages HawkSearch capabilities such as Smart Search and Recommendations to scale knowledge discovery and improve result relevance for support queries. Configuration work focused on search relevance controls, recommendation rules, and tuning of search behavior to align results with support workflows and common troubleshooting paths.
Operational coverage is internal and centered on US support teams and product support functions, with the search implementation indexing and surfacing self-help content and internal knowledge assets to reduce inbound support requests. The deployment architecture emphasizes a centralized search layer feeding support portals and agent tooling to ensure consistent discovery across support touchpoints.
Saviynt announced the engagement as a multi-year agreement in 2023, establishing ongoing governance for relevance tuning and content curation to maintain search quality. Governance and process changes emphasized sustained content lifecycle management and periodic refinement of recommendation rules to keep self-service content aligned with evolving product support needs.
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Buyer Intent: Companies Evaluating HawkSearch by Bridgeline
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