List of Huggy Chatbot Customers
Feira de Santana, 44075-525,
Brazil
Since 2010, our global team of researchers has been studying Huggy Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Huggy Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Huggy Chatbot for Chatbots and Conversational AI include: Grupo Natureza Brazil, a Brazil based Retail organisation with 500 employees and revenues of $15.0 million, Juca Na Balada Brazil, a Brazil based Leisure and Hospitality organisation with 18 employees and revenues of $4.0 million, Bizcapital Brazil, a Brazil based Banking and Financial Services organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Huggy Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Huggy Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bizcapital Brazil | Banking and Financial Services | 30 | $3M | Brazil | Huggy | Huggy Chatbot | Chatbots and Conversational AI | 2018 | n/a | In 2018, BizCapital Brazil implemented Huggy Chatbot to centralize customer channels and automate customer interactions. The Huggy Chatbot deployment is categorized as Chatbots and Conversational AI and was scoped to support the fintech's finance and CRM customer service workflows in Brazil. The implementation centralized omnichannel intake inside the Huggy Chatbot platform and layered conversational automation across common atendimento flows. Huggy Chatbot was configured to surface automated responses, handle intent classification, and orchestrate handoffs to human agents when required, with IBM Watson Assistant integrated to provide natural language understanding and dialog automation. Integration architecture emphasized a direct operational tie between Huggy Chatbot and IBM Watson Assistant for NLU and decisioning, enabling continuous 24/7 automated service. Operational coverage focused on customer service and CRM functions for BizCapital, aligning chatbot routing and scripted dialogs to the companys finance customer workflows. Governance centered on channel consolidation and restructured atendimento processes to support high automation rates. As reported, the combined Huggy Chatbot and IBM Watson Assistant implementation automated roughly 93% of BizCapitals atendimentos and delivered continuous 24/7 support, reflecting a productionized conversational automation footprint for the company. | |
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Grupo Natureza Brazil | Retail | 500 | $15M | Brazil | Huggy | Huggy Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020, Grupo Natureza Brazil implemented Huggy Chatbot in the Chatbots and Conversational AI category to centralize customer messaging across its franchise operations for brands such as O Boticário. The deployment targeted CRM and customer-support lead-capture workflows in Brazil, consolidating high inbound volume from WhatsApp and multiple Instagram accounts into a unified conversational channel. The implementation used Huggy Chatbot alongside an omnichannel conversational configuration to build personalized customer journeys, automate initial triage, and escalate complex cases to human agents. Functional capabilities included lead-capture flows, contextual message history, and routing rules to surface commercial opportunities to sales and customer success teams. Integrations focused on channel consolidation for WhatsApp and multiple Instagram accounts into a single conversational layer managed through Huggy Chatbot. Operationally the project established a dedicated Customer Success department to manage higher-touch interactions and to own conversational journey governance and escalation procedures. Governance changes formalized ownership of messaging templates, handoff criteria, and performance monitoring across commercial and support functions. The company reported a 94% increase in commercial opportunities following the Huggy Chatbot rollout. | |
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Juca Na Balada Brazil | Leisure and Hospitality | 18 | $4M | Brazil | Huggy | Huggy Chatbot | Chatbots and Conversational AI | 2016 | n/a | In 2016, Juca Na Balada Brazil implemented Huggy Chatbot in the Chatbots and Conversational AI category to centralize customer conversations and add automation-driven lead capture. The deployment focused on conversational bots and omnichannel message consolidation, enabling automated qualification of inbound leads and handoff to human free agents. Functional capabilities implemented include chatbots for prequalification, automated routing and a unified inbox for agent-assisted conversations, supporting CRM and customer-support sales workflows. The implementation emphasized conversational orchestration and automation to standardize response flows and capture booking opportunities. Operational scope covered the agency's sales and customer-support functions in Brazil, with the Huggy Chatbot implemented across digital touchpoints to consolidate inquiries and streamline agent workflows. Governance included configuring conversational flows and agent routing rules, and embedding automation to capture and transfer leads into sales processes. Juca Na Balada Brazil reports a 50% increase in sales volume after adopting Huggy Chatbot, as described in the Huggy case. |
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