List of IgniteTech Knova Customers
Austin, 78741, TX,
United States
Since 2010, our global team of researchers has been studying IgniteTech Knova customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IgniteTech Knova for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IgniteTech Knova for Learning and Development include: Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, H&R Block, a United States based Professional Services organisation with 4200 employees and revenues of $3.61 billion, Double-Take Software (owned by Vision Solutions), a United States based Professional Services organisation with 650 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using IgniteTech Knova, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IgniteTech Knova customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Double-Take Software (owned by Vision Solutions) | Professional Services | 650 | $150M | United States | IgniteTech | IgniteTech Knova | Learning and Development | 2006 | n/a |
In 2006, Double-Take Software, owned by Vision Solutions, implemented IgniteTech Knova, deploying KNOVA Contact Center and KNOVA Self-Service in March 2006 to optimize call center effectiveness and streamline information dissemination for employees, partners and customers. The implementation is recorded against the Learning and Development category, with explicit system components targeted at knowledge capture and self-service delivery.
The deployment centered on KNOVA Contact Center and KNOVA Self-Service modules, configuring a centralized knowledge base, article authoring and approval workflows, and searchable self-service content to reduce live contact volumes. IgniteTech Knova was used to instrument agent-facing knowledge access and customer/partner self-help channels, enabling faster issue routing and standardized article lifecycle management consistent with learning and knowledge management practices.
Operational scope included support and call-center functions across Vision Solutions, with governance introduced for content ownership, review cadence and published article quality to sustain accuracy and reuse. Outcomes recorded with the KNOVA Contact Center and KNOVA Self-Service implementation include reduced incoming calls, improved call-center efficiency and improved internal knowledge access, and the deployment was used to accelerate agent onboarding and proficiency through embedded knowledge access and standardized support workflows.
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H&R Block | Professional Services | 4200 | $3.6B | United States | IgniteTech | IgniteTech Knova | Learning and Development | 2006 | n/a |
H&R Block implemented IgniteTech Knova in 2006 to centralize knowledge management and service resolution across its contact-center and customer-facing operations, aligning the deployment with Learning and Development objectives. IgniteTech Knova was positioned to consolidate service knowledge assets and serve as a central repository for customer-facing guidance.
The implementation focused on a searchable knowledge base, content authoring and curation workflows, and published resolution articles to support agent interactions. Configuration work included taxonomy and search tuning along with workflow rules for article lifecycle and approvals, enabling structured content that can be reused in training and competency programs. These capabilities are consistent with Learning and Development use cases because they provide curated instructional content for onboarding and ongoing agent education.
Operational scope covered contact center and customer service functions across H&R Block, supporting front line agent enablement and consistent customer messaging. The system supported service resolution workflows and informed training content, linking daily support activities to L&D content needs.
Governance emphasized knowledge curation, version control, and workflow driven publishing to maintain accuracy of customer facing materials, and rollout priorities included embedding knowledge access into agent workflows and training curricula. Given vendor era coverage and typical Knova deployments, the IgniteTech Knova implementation at H&R Block likely contributed to Learning and Development objectives such as agent training and reduced time to proficiency.
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Verizon | Communications | 99400 | $134.8B | United States | IgniteTech | IgniteTech Knova | Learning and Development | 2003 | n/a |
In 2003, Verizon deployed IgniteTech Knova to support its customer care and self service channels across the United States. Verizon used IgniteTech Knova as a Learning and Development application to centralize knowledge access for frontline agents and to improve service resolution.
The implementation emphasized centralized knowledge management and a searchable knowledge base, with configuration to surface agent training material and procedural job aids. The deployment likely supported Learning and Development workflows including agent training content distribution, onboarding, and time to proficiency activities, consistent with standard capabilities in the Learning and Development category. Search relevance tuning and content lifecycle controls were applied to keep agent guidance current and actionable.
The solution was provisioned as a centrally accessible knowledge platform used by distributed customer care centers and self service channels nationwide. IgniteTech Knova was integrated with agent desktops and self service interfaces to deliver contextually relevant articles and resolution steps, improving agent response flows and self service outcomes. No specific third party system names are documented.
Governance included content ownership and update workflows to maintain article quality and accuracy, and the rollout aligned Learning and Development tasks with operational support training schedules. The vendor reported the deployment would drive higher customer satisfaction and reduced time to resolution through improved agent access to knowledge.
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