List of IIJ ITSM Customers
Tokyo, 102-0071,
Japan
Since 2010, our global team of researchers has been studying IIJ ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IIJ ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IIJ ITSM for IT Service Management include: Morinaga & Company, a Japan based Consumer Packaged Goods organisation with 3170 employees and revenues of $1.57 billion, Zappallas, a Japan based Media organisation with 145 employees and revenues of $41.7 million, DIVA Japan, a Japan based Professional Services organisation with 573 employees and revenues of $38.0 million, Sanseido Japan, a Japan based Media organisation with 117 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using IIJ ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DIVA Japan | Professional Services | 573 | $38M | Japan | Internet Initiative Japan | IIJ ITSM | IT Service Management | 2019 | n/a |
In 2019, DIVA Japan implemented IIJ ITSM, deploying IIJ統合運用管理サービス (UOM) to address IT Service Management needs for its DivaSystem SMD Cloud SaaS. The project targeted IT operations and service-desk functions responsible for platform reliability and automated incident response. The implementation concentrated on server monitoring, automated alert notification, and incident management capabilities provided by IIJ統合運用管理サービス (UOM), with configuration to detect service anomalies and instrument incident workflows. The IIJ ITSM deployment centralized monitoring telemetry and automated the alert-to-notification pipeline, enabling faster escalation and programmatic creation of incident records and notifications into operational channels. Internet Initiative Japan delivered the integrated monitoring and operations service, operating the UOM capability to orchestrate alerts and incident handling across the DivaSystem SMD Cloud SaaS environment in Japan. Operational coverage aligned IT operations and the support desk around a single monitoring and incident handling service to improve platform reliability. The deployment reduced alert-to-notification time to under 10 minutes and cut monitoring costs by about 40 percent, outcomes documented in the case study for IIJ統合運用管理サービス (UOM). These results reflect consolidation of monitoring, automated incident handling, and centralized notification workflows under IIJ ITSM for DIVA Japan.
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Morinaga & Company | Consumer Packaged Goods | 3170 | $1.6B | Japan | Internet Initiative Japan | IIJ ITSM | IT Service Management | 2018 | n/a |
In 2018, Morinaga & Company implemented IIJ ITSM as its IT Service Management solution from Internet Initiative Japan. The deployment centralized IT service operations for the corporate IT organization, aligning incident response, service request intake, and change workflows with IT Service Management practices across Morinaga's Japan operations. IIJ ITSM was configured to expose core modules including incident management, service request fulfillment, change management, a service catalog, and configuration management capabilities, supporting ticketing, SLA tracking, and lifecycle orchestration. Automation was applied to routine request routing and approval workflows, and role based access controls were established to enforce segregation of duties. Governance focused on centralized service desk and IT operations processes, standardizing intake, prioritization, and change approval workflows to support ongoing IT service delivery and operational consistency.
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Sanseido Japan | Media | 117 | $20M | Japan | Internet Initiative Japan | IIJ ITSM | IT Service Management | 2020 | n/a |
In 2020, Sanseido Japan adopted IIJ ITSM as part of IIJ統合運用管理サービス (UOM) to support IT Service Management for its digital content distribution platform. The implementation positions IIJ ITSM to serve IT operations and service-desk functions, with the stated objective of automating operational tasks around monitoring, phone-notification and recovery to accelerate incident response.
The deployment focused on automation of monitoring and recovery workflows, using UOM to detect service degradations, trigger phone-based notifications and execute predefined remediation sequences. The narrative indicates use of ticketing and ITSM capabilities within IIJ ITSM, applied to incident creation, assignment and tracking as part of an operational orchestration approach consistent with IT Service Management practices.
Integration scope centered on the digital content distribution platform and associated operational tooling, with UOM bridging real-time monitoring, alerting channels and the service-desk workflow. Operational coverage is described as an IT operations and service-desk use case in Japan, aligning monitoring, notification and recovery functions under IIJ ITSM for centralized incident handling.
Governance and process change emphasized reduced manual intervention for routine recovery and faster system recovery times. The case study explicitly links the IIJ統合運用管理サービス UOM deployment to rapid system recovery and a reduced operational burden for Sanseido Japan, with IIJ ITSM providing the IT Service Management framework for ongoing operations.
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Media | 145 | $42M | Japan | Internet Initiative Japan | IIJ ITSM | IT Service Management | 2018 | n/a |
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