List of ImBox Chat Customers
Gothenburg, 411 18,
Sweden
Since 2010, our global team of researchers has been studying ImBox Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ImBox Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ImBox Chat for Chatbots and Conversational AI include: Volkswagen Finans Sweden, a Sweden based Banking and Financial Services organisation with 216 employees and revenues of $1.15 billion, Tekniska verken, a Sweden based Utilities organisation with 987 employees and revenues of $950.0 million, University of Borås, a Sweden based Education organisation with 830 employees and revenues of $803.0 million, Toyota Sweden, a Sweden based Automotive organisation with 200 employees and revenues of $628.0 million, City Gross, a Sweden based Retail organisation with 2500 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using ImBox Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ImBox Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Academic Work Finland | Professional Services | 48 | $5M | Finland | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Academic Work Finland deployed ImBox Chat on its website. The deployment installed ImBox Chat as a site-embedded conversational front end to handle candidate and client inquiries and to capture contact details.
Configuration emphasized conversational workflows and scripted Q&A, with web forms for lead capture and routing rules that escalate sessions to internal staff. The vendor-hosted ImBox Chat admin console was used to author flows, manage response templates and tune session handling.
The implementation runs as a client-side web widget embedded across the corporate site, operating within Academic Work Finland's recruitment and customer engagement functions in Finland. Academic Work Finland uses ImBox Chat within Chatbots and Conversational AI to support candidate intake, qualification and front-line client interactions.
Governance responsibilities were assigned to a small internal content and operations team that maintains conversation scripts and escalation rules while the runtime remains vendor-hosted. The configuration reflects common Chatbots and Conversational AI capabilities, including conversational routing, session management and template-driven responses.
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Academic Work Germany | Professional Services | 100 | $38M | Germany | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Academic Work Germany deployed ImBox Chat on its website. The implementation uses ImBox Chat as the primary conversational interface, classified as Chatbots and Conversational AI, to surface automated interaction capabilities directly within web pages for candidate and client engagement.
Functional modules consistent with the Chatbots and Conversational AI category include a conversational user interface, scripted Q&A and knowledge base support, lead capture and session logging to support recruitment workflows, and automated routing to human agents for escalation. The deployment is scoped to the public website and operationally aligns with recruitment and client-facing service functions, with governance focused on maintaining conversation flows, content updates, and operational handoffs between automated interactions and human recruiters.
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Academic Work Holding | Professional Services | 2000 | $209M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Academic Work Holding implemented ImBox Chat on its public website as a Chatbots and Conversational AI deployment to manage web-based candidate and client interactions. ImBox Chat is used on academicwork.se as the visible conversational entry point for site visitors, positioning the application as the primary web chat interface for the company.
The implementation centers on a site-embedded ImBox Chat widget, configured with conversational flows and session handling typical of Chatbots and Conversational AI solutions. Configuration work included scripted intent paths for candidate inquiries, form-led lead capture and session persistence across pages, and defined agent handoff triggers to move conversations from the bot to human recruiters when required.
Operational coverage is focused on front-office recruiting and client engagement functions, supporting Academic Work Holding’s Swedish web presence. The deployment impacts web support and sourcing workflows, routing initial candidate screening and client questions through ImBox Chat before escalation to recruitment teams or account managers.
Governance around the deployment emphasizes conversation content control and escalation procedures, with process changes in how web leads are triaged and assigned to internal teams. Monitoring and conversational tuning responsibilities were established to maintain response accuracy and to refine scripted flows over time.
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Professional Services | 50 | $5M | Norway | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2016 | n/a |
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Education | 20 | $14M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2021 | n/a |
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Retail | 15 | $10M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2022 | n/a |
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Automotive | 20 | $2M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 20 | $29M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 50 | $35M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2023 | n/a |
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Distribution | 78 | $8M | Sweden | ImBox Sweden | ImBox Chat | Chatbots and Conversational AI | 2017 | n/a |
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