List of Incident AI Platform Customers
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Since 2010, our global team of researchers has been studying Incident AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Incident AI Platform for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Incident AI Platform for Intelligent Process Automation include: Etsy, a United States based Retail organisation with 2790 employees and revenues of $2.57 billion, SumUp, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $289.0 million, Pleo, a Denmark based Professional Services organisation with 850 employees and revenues of $103.0 million and many others.
Contact us if you need a completed and verified list of companies using Incident AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Incident AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Etsy | Retail | 2790 | $2.6B | United States | Pineapple Technology | Incident AI Platform | Intelligent Process Automation | 2022 | n/a | In 2022, Etsy implemented the Incident AI Platform, deploying an Intelligent Process Automation solution to centralize SRE and incident response workflows. The Incident AI Platform from Pineapple Technology was adopted organization wide across engineering, payments, member support and security teams to improve visibility into outages and streamline post incident work. Deployment concentrated on incident orchestration and automated post incident workflows, combining incident timelines, automated task assignment and insight generation to lower operational overhead. Configuration emphasized standardized incident lifecycles, templated response playbooks and automation logic to capture context and accelerate remediation. The platform was instrumented into existing SRE and incident response toolchains to surface outage visibility and consolidate cross functional communications. Operational coverage included on call SRE, payments operations, member support escalation paths and security incident responders. Governance centered on organization wide adoption with standardized incident ownership, automated workflow triggers for post incident tasks and centralized insight dashboards to inform post incident reviews. Etsy cited improved insights into outages and reduced operational overhead of post incident work as key outcomes from the Incident AI Platform implementation. | |
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Pleo | Professional Services | 850 | $103M | Denmark | Pineapple Technology | Incident AI Platform | Intelligent Process Automation | 2023 | n/a | In 2023, Pleo implemented Incident AI Platform from Pineapple Technology to centralize incident communication and automate response workflows for its engineering and security teams. The deployment was positioned within the Intelligent Process Automation category, targeting reduction of manual postmortem work and faster coordinated incident handling across technical teams. The implementation leveraged core Incident AI Platform capabilities including automated response workflows, Workflows orchestration, and Insights for incident telemetry and trend analysis. Configuration focused on templated runbooks and playbook automation to standardize declaration and remediation processes, while automating post-incident handoffs to reduce manual documentation burden. Operational scope concentrated on engineering and security functions, with an explicit governance shift to encourage broader incident declaration beyond engineering and to formalize incident response workflows. The vendor case study highlights use of Workflows and Insights to lower mean time to resolution, reduce a growing incident backlog, and alleviate team burnout, and Pleo operationalized these modules to centralize communications and streamline post-incident review processes. | |
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SumUp | Banking and Financial Services | 3000 | $289M | United Kingdom | Pineapple Technology | Incident AI Platform | Intelligent Process Automation | 2023 | n/a | In 2023, SumUp implemented Incident AI Platform as a centralized incident management solution. The deployment used vendor Pineapple Technology and targeted SRE and operations teams to unify incident handling and streamline incident communication across its teams and regions, aligning the work under the Intelligent Process Automation category for incident management functions. The implementation emphasized consolidated incident workflows and automation, with Incident AI Platform configured to run consistent, automated responses, orchestrate communications during active incidents, and support structured post incident reviews. Functional capabilities implemented included incident detection to response orchestration, runbook-driven automation for repeatable actions, and a single timeline for cross functional incident communication, reflecting common Intelligent Process Automation workflows for operations and reliability engineering. Governance changes focused on standardizing incident response playbooks and post incident review processes, enabling consistent handoffs between SRE, operations, and support functions. The vendor case study reports consolidation of incident workflows and improved ability to run consistent automated responses and post incident reviews, indicating operational consolidation and tighter process control following the Incident AI Platform deployment. |
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