List of Inconcert Inagent Customers
Mexico City, 11540,
Mexico
Since 2010, our global team of researchers has been studying Inconcert Inagent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Inconcert Inagent for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Inconcert Inagent for Generative AI Platforms include: Santalucia.es, a Spain based Insurance organisation with 8036 employees and revenues of $4.00 billion, Utel Mexico, a Mexico based Education organisation with 1400 employees and revenues of $60.0 million, Mentius Colombia, a Colombia based Professional Services organisation with 383 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Inconcert Inagent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Inconcert Inagent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mentius Colombia | Professional Services | 383 | $12M | Colombia | inConcert | Inconcert Inagent | Generative AI Platforms | 2025 | n/a |
In 2025, Mentius Colombia deployed Inconcert Inagent to automate telecom sales workflows, using the solution as its core Generative AI Platforms capability for voice and WhatsApp engagement. The initiative focused on sales and CRM processes across Mentius operations in Colombia, embedding Inconcert Inagent into outbound and digital sales orchestration.
The implementation paired Inconcert Inagent with Inconnect to deliver conversational AI automation across voice calls and WhatsApp channels, implementing automated call handling, conversational scripting, and WhatsApp workflow orchestration. Configuration emphasized conversational flows that hand back to live agents for complex interactions while automating routine sales dialogues to shorten contact durations.
Operational scope concentrated on the BPO sales floor, where automated campaigns processed more than 100,000 automated calls in five days and handled both voice and WhatsApp channels. The deployment reduced average call time from 18 minutes to 10 minutes, increased per-agent capacity by about 55 percent, and achieved approximately 90 percent sales conversion on WhatsApp.
Governance evolved toward automation-first campaign management, with agent workflows rebalanced to absorb higher automated volumes and defined escalation points for live intervention. The Inconcert Inagent deployment established a production pattern for high-volume conversational campaigns, aligning sales operations, CRM-oriented processes, and contact center routing under a unified Generative AI Platforms implementation.
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Santalucia.es | Insurance | 8036 | $4.0B | Spain | inConcert | Inconcert Inagent | Generative AI Platforms | 2023 | n/a |
In 2023, Santalucía.es deployed Inconcert Inagent alongside Inconcert Infunnel and Inconnect to centralize digital lead management and Click-to-Call across Spain and several LATAM markets. The effort focused on insurance sales and marketing automation, aligning customer engagement workflows with an AI-enabled contact approach. The project positioned Inconcert technology as the vendor solution across commercial operations for the insurer.
The implementation consolidated Infunnel for digital lead capture and routing and Inconnect for Click-to-Call orchestration, while Inconcert Inagent is inferred to supply conversational AI and agent augmentation consistent with Generative AI Platforms. Functional capabilities implemented included centralized digital lead management, Click-to-Call orchestration, personalized interaction logic, and agent-assist conversational workflows. Configuration emphasized routing accuracy and sub-second session handoff to live agents for high-touch sales conversations.
Operational scope covered sales and marketing teams across Spain and several LATAM sites, with a centralized intake and routing model to standardize lead response. Governance adjustments redefined contact handling and follow-up workflows to support personalized interactions at scale. The documented outcomes include 100% personalized interactions and sub-5-second Click-to-Call response times, demonstrating the implemented configuration and orchestration met the insurer's responsiveness objectives.
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Utel Mexico | Education | 1400 | $60M | Mexico | inConcert | Inconcert Inagent | Generative AI Platforms | 2025 | n/a |
In 2025, Utel Mexico implemented Inconcert Inagent within a Generative AI Platforms initiative to automate student support and scale contact center capacity. The Inconcert Inagent deployment aligned with UTEL’s centralization of sales, service and collections on Inconnect and Infunnel and targeted education CRM lead-to-enroll and service processes across Mexico and LATAM.
The implementation focused on conversational AI for student support and embedded reporting, configuring Inconcert Inagent to perform automated query resolution and to feed analytics into enrollment workflows. Functional capabilities emphasized AI-first responses for routine inquiries, automated escalation to human agents for complex cases, and operational reporting to monitor case volumes and resolution rates.
Inconcert Inagent was integrated with Inconnect and Infunnel to centralize CRM orchestration, service routing and collections processes, providing a unified data stream across sales, service and collections teams. Operational scope covered student support, sales enablement and collections across UTEL sites in Mexico and LATAM, aligning AI interactions with lead-to-enroll conversion and post-enrollment service touchpoints.
Governance and process changes oriented contact center operations around AI-led handling with defined escalation paths and reporting workflows to support enrollment and retention functions. Outcomes reported by UTEL include Inconcert Inagent resolving approximately 83% of queries via AI, a reported 180 percent increase in operational capacity and an approximate 50 percent increase in sales.
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