Mentius Colombia
Carrera 73A #77A-44, Santa Maria del Lago,
Bogota, n/a,
Colombia
Bogota, n/a,
Colombia
57 601-794-0147
Professional Services
Mentius Colombia Technographics
Mentius Colombia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mentius Colombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 383 Mentius Colombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mentius Colombia has purchased the following applications: Inconcert Inagent for Generative AI Platforms in 2025, inConcert Conversational Bot for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mentius Colombia is running and its propensity to invest more and deepen its relationship with inConcert , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mentius Colombia revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mentius Colombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mentius Colombia Tech Stack and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inConcert | Legacy | Inconcert Inagent | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Mentius Colombia deployed Inconcert Inagent to automate telecom sales workflows, using the solution as its core Generative AI Platforms capability for voice and WhatsApp engagement. The initiative focused on sales and CRM processes across Mentius operations in Colombia, embedding Inconcert Inagent into outbound and digital sales orchestration.
The implementation paired Inconcert Inagent with Inconnect to deliver conversational AI automation across voice calls and WhatsApp channels, implementing automated call handling, conversational scripting, and WhatsApp workflow orchestration. Configuration emphasized conversational flows that hand back to live agents for complex interactions while automating routine sales dialogues to shorten contact durations.
Operational scope concentrated on the BPO sales floor, where automated campaigns processed more than 100,000 automated calls in five days and handled both voice and WhatsApp channels. The deployment reduced average call time from 18 minutes to 10 minutes, increased per-agent capacity by about 55 percent, and achieved approximately 90 percent sales conversion on WhatsApp.
Governance evolved toward automation-first campaign management, with agent workflows rebalanced to absorb higher automated volumes and defined escalation points for live intervention. The Inconcert Inagent deployment established a production pattern for high-volume conversational campaigns, aligning sales operations, CRM-oriented processes, and contact center routing under a unified Generative AI Platforms implementation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inConcert | Legacy | inConcert Conversational Bot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Mentius Colombia implemented inConcert Conversational Bot in a Telefónica Movistar telco sales and contact center program. The deployment targeted Chatbots and Conversational AI capabilities to automate outbound and inbound offer workflows and WhatsApp engagement.
The inConcert Conversational Bot implementation used inConcert Inagent AI voice and text agents integrated with inConcert Inconnect to orchestrate dialing, conversational flows, and message routing. Functional modules included AI voice interaction, text agent handling for WhatsApp, outbound campaign orchestration, and configured handoff to live agents for complex cases.
Deployment was Colombia based and focused on commercial operations within Mentius contact centers supporting the Movistar program. Operational scale was large, the solution managed more than 100,000 automated calls in five days, reduced average call duration from 18 minutes to 10 minutes, and achieved approximately 90 percent conversion on inbound WhatsApp interactions.
Governance centered on campaign orchestration through Inconnect and updated contact center workflows to incorporate automated offer handling and escalation paths to human sales agents. Vendor inConcert components were configured to run scheduled outbound campaigns and to route inbound WhatsApp traffic into AI text agents, shifting routine contact center activity toward automated conversational handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mentius Colombia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mentius Colombia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mentius Colombia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mentius Colombia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mentius Colombia Technographics
Mentius Colombia is a Professional Services organization based in Colombia,
with around 383 employees and annual revenues of $12.0 million.
Mentius Colombia operates a diverse technology stack with applications such as
Inconcert Inagent, inConcert Conversational Bot and Microsoft 365,
covering areas like Generative AI Platforms, Chatbots and Conversational AI and Collaboration.
Mentius Colombia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as inConcert and Microsoft.
Mentius Colombia recently adopted applications including
Inconcert Inagent in 2025, inConcert Conversational Bot in 2024 and Google Workspace (Formerly Google G-Suite) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mentius Colombia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mentius Colombia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mentius Colombia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.