List of Infoset Customer Support Customers
İstanbul, 34870,
Turkey
Since 2010, our global team of researchers has been studying Infoset Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infoset Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infoset Customer Support for Customer Support include: Izgaz Turkey, a Turkey based Utilities organisation with 200 employees and revenues of $50.0 million, Turkish Patent And Trademark Office Turkey, a Turkey based Government organisation with 700 employees and revenues of $37.0 million, Tp-Link Turkey, a Turkey based Manufacturing organisation with 80 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Infoset Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infoset Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Izgaz Turkey | Utilities | 200 | $50M | Turkey | Infoset | Infoset Customer Support | Customer Support | 2022 | n/a | In 2022, Izgaz Turkey implemented Infoset Customer Support to centrally manage customer support and cloud call-center operations in Turkey. The deployment targeted Izgaz Turkey's customer service operations, unifying inbound contact handling and case management across the organization. Infoset Customer Support was configured to use cloud call center, ticketing, and chat/help-center modules from the vendor's Customer Support offering, enabling omnichannel routing, ticket lifecycle management, automated case assignment, and knowledge base driven responses. The implementation emphasized cloud telephony orchestration and web based agent interfaces to support voice and digital channels. Operational governance established standardized SLAs and ticket escalation workflows inside the customer support function, aligning case ownership and resolution processes with utility service operations. According to the customer testimonial, the Infoset Customer Support deployment improved availability and service levels for Izgaz Turkey. | |
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Tp-Link Turkey | Manufacturing | 80 | $15M | Turkey | Infoset | Infoset Customer Support | Customer Support | 2022 | n/a | In 2022, Tp-Link Turkey implemented Infoset Customer Support, adopting the Infoset Customer Support application to centralize its regional support operations. The deployment focused on unifying multi-channel support across calls, email, and chat in the Turkish region, with the stated objective of improving response handling for customer service teams. The implementation leverages inferred omnichannel ticketing and a cloud call center capability within the Infoset Customer Support product, consolidating inbound channels into a single ticketing queue and maintaining unified interaction history per customer. Configuration work included channel aggregation, automated routing rules, and agent-facing workflows for triage and escalation, aligning with standard Customer Support functional workflows such as ticket lifecycle management and SLA-driven queuing. Operational scope was the Tp-Link Turkey support organization, where governance shifted toward centralized queue ownership and standardized response handling processes to increase consistency of customer interactions. The rollout emphasizes practical orchestration of multi-channel routing and agent workflow standardization, reflecting an application-level modernization of Customer Support for the Turkish market. | |
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Turkish Patent And Trademark Office Turkey | Government | 700 | $37M | Turkey | Infoset | Infoset Customer Support | Customer Support | 2022 | n/a | In 2022, Turkish Patent And Trademark Office Turkey implemented Infoset Customer Support to centralize Customer Support for citizen and stakeholder inquiries across Turkey. Infoset Customer Support was introduced as a unified inquiry management platform intended to support public sector service desks and contact points within the office. Public information does not list exact modules, however Infoset's core Customer Support capabilities support the inference that the implementation centers on ticketing and help center workflows and call handling for inbound citizen interactions. Functional emphasis appears to include case intake, automated routing and assignment, standardized response templates, and a shared knowledge base to align contact center operations and administrative units under common support workflows. |
Buyer Intent: Companies Evaluating Infoset Customer Support
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