List of Infraon ITSM Customers
Bengaluru, 560 078,
India
Since 2010, our global team of researchers has been studying Infraon ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infraon ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infraon ITSM for IT Service Management include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, BSNL (Bharat Sanchar Nigam Limited), a India based Communications organisation with 60104 employees and revenues of $2.60 billion, Geojit Financial Services, a India based Banking and Financial Services organisation with 2174 employees and revenues of $66.6 million and many others.
Contact us if you need a completed and verified list of companies using Infraon ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infraon ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bharti Airtel India | Communications | 24420 | $22.0B | India | EverestIMS | Infraon ITSM | IT Service Management | 2016 | DMX Technologies |
In 2016 Bharti Airtel India deployed Infraon ITSM as part of an Everest IMS implementation delivered by DMX Technologies. The Everest IMS deployment from EverestIMS was positioned as an integrated Infraon/Everest suite to monitor VSAT and RF network elements while combining network monitoring with service and ticketing capabilities.
The implementation leveraged Infraon ITSM modules for service and ticketing workflows alongside Everest IMS network monitoring capabilities, with configuration focused on NOC dashboards and scheduled customised reports. Service desk functionalities and incident routing were implemented to align network monitoring alerts with ticket creation and resolution workflows in the IT Service Management category.
Operational coverage centered on network operations and the network operations center where VSAT and RF network telemetry was ingested for real time visibility and alerting. The deployment linked monitoring feeds to operational teams responsible for network operations, enabling scheduled reporting and consolidated NOC visibility across monitored sites.
Governance and rollout were coordinated through DMX Technologies as the SI VAR, with change controls to align monitoring thresholds and ticketing escalation paths to existing NOC procedures. Outcomes explicitly stated in source reporting include improved NOC visibility, scheduling of customised reports, and strengthening of network operations through the combined Infraon ITSM and Everest IMS capabilities.
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BSNL (Bharat Sanchar Nigam Limited) | Communications | 60104 | $2.6B | India | EverestIMS | Infraon ITSM | IT Service Management | 2013 | n/a |
In 2013, BSNL, Bharat Sanchar Nigam Limited, deployed Infraon ITSM to provide IT Service Management for network and service assurance across its Madhya Pradesh footprint. The deployment placed Infraon ITSM at the center of operational workflows for incident and SLA management within the carrier environment.
EverestIMS delivered an integrated Infrastructure Management Suite together with an ITILv3 based ticketing engine to monitor links, automate alarm to ticket creation and manage SLAs across thousands of BSNL customer locations in Madhya Pradesh. Module usage for Infraon ITSM is represented by EverestIMS Service Manager ticketing engine as the equivalent ITSM capability, covering alarm ingestion, ticket lifecycle management, SLA timers, and escalation workflows.
The implementation operationalized Infraon ITSM across network operations, field operations, and service assurance teams, with scope explicitly spanning thousands of customer sites in Madhya Pradesh. Ticketing and SLA governance were restructured to translate network alarms into prioritized incidents, enforce SLA response and resolution timelines, and drive escalation paths for service outages.
Reported outcomes included improved service uptime and avoidance of SLA penalties, reflecting the platform's role in automating alarm to ticket conversion and enforcing SLA controls. The Infraon ITSM deployment established a structured incident management and SLA governance model for BSNL in the region.
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Geojit Financial Services | Banking and Financial Services | 2174 | $67M | India | EverestIMS | Infraon ITSM | IT Service Management | 2014 | DMX Technologies |
In 2014, Geojit Financial Services deployed Infraon ITSM from EverestIMS via DMX Technologies as its IT Service Management platform. The implementation targeted real-time network and systems monitoring across more than 500 Geojit branches to support high availability for online trading.
The Infraon ITSM implementation incorporated Everest’s integrated monitoring and service-management framework, Everest Service Manager, to centralize event collection, real-time alerting and service desk workflows. Configuration emphasized incident management, event correlation and automated ticket creation, mapping monitoring events into the service-management lifecycle within Infraon ITSM.
Operational scope covered IT operations and branch support teams across the 500 plus branch network, with workflows instrumented to route alerts into a centralized service-management queue. The case study describes outcomes including reduced downtime and improved mean time to resolution, reflecting the implementation focus on maintaining online trading availability.
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