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List of Inhabit Anyone Home Access Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Avanath Capital Management Construction and Real Estate 300 $50M United States Inhabit Inhabit Anyone Home Access Real Estate CRM 2016 n/a In 2016 Avanath Capital Management began using Inhabit Anyone Home Access to operate an Anyone Home contact center for after-hours resident maintenance intake and emergency triage across its U.S. affordable housing portfolio. The deployment used Inhabit Anyone Home Access as a Real Estate CRM to centralize resident communications and establish single-point intake for maintenance tickets and emergency escalations. The implementation emphasized contact center intake and call classification capabilities, with Anyone Home property consultants reclassifying a large share of calls to non-emergencies and triaging true emergencies for escalation. Configuration included workflows for after-hours call handling, emergency routing, and the creation of work orders that were integrated into Avanath’s property management system. Operational scope covered maintenance operations, property management, and resident services across Avanath’s U.S. affordable housing sites, with governance changes that placed call triage and initial classification with external property consultants. Outcomes reported during the initial rollout included reduced after-hours overtime and a cost savings of roughly $13,500 in the first six months while maintaining a direct work order feed into the property management system.
Equity Residential Construction and Real Estate 2400 $2.9B United States Inhabit Inhabit Anyone Home Access Real Estate CRM 2021 n/a In 2021, Equity Residential implemented Inhabit Anyone Home Access, a Real Estate CRM, across its U.S. portfolio beginning in March 2021. The implementation was completed within four months and added CRM capabilities alongside an existing Anyone Home Contact Center deployment to create connected leasing workflows at property and portfolio levels. The Inhabit Anyone Home Access deployment focused on centralizing lead management, improving follow-up accuracy and standardizing reporting. Functional capabilities implemented included lead capture and routing, tour and appointment visibility, consolidated activity and contact records, and configuration of data driven leasing workflows to support consistent follow up and handoffs between contact center and on site leasing staff. Integrations included the existing Anyone Home Contact Center deployment to ensure inbound and outbound engagement data flowed into the Real Estate CRM. Operational scope covered Equity Residentials U.S. portfolio, with leasing and resident engagement functions directly impacted and governance changes emphasizing standardized reporting and data driven leasing processes to improve portfolio level visibility into tours and lead follow up.
Tgm Communities Construction and Real Estate 300 $200M United States Inhabit Inhabit Anyone Home Access Real Estate CRM 2017 n/a In 2017, Tgm Communities implemented Inhabit Anyone Home Access to improve lead attribution and reporting across its multifamily portfolio. The Inhabit Anyone Home Access deployment is categorized as Real Estate CRM and was subsequently expanded to include Anyone Home Contact Center and CRM modules to centralize leasing data and call handling. Implementation concentrated on consolidating leasing workflows and prospect intake into a centralized CRM and contact center architecture, instrumenting real-time reporting and managed-leads processes. Functional capabilities implemented included lead attribution and routing, centralized contact records, call handling and reporting, and operational reporting to support leasing teams across the U.S. portfolio. Anyone Home’s solutions helped Tgm achieve managed-leads rates over 99% in 2021 and provided real-time reporting and call handling that supported the company’s move toward centralized leasing operations. Governance shifted toward centralized leasing workflows and single-source lead ownership within the Real Estate CRM to improve attribution accuracy and operational visibility.
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