List of Inovalon Schedule Management (formerly Ability Smartforce) Customers
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United States
Since 2010, our global team of researchers has been studying Inovalon Schedule Management (formerly Ability Smartforce) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Inovalon Schedule Management (formerly Ability Smartforce) for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Inovalon Schedule Management (formerly Ability Smartforce) for Workforce Scheduling include: Summit Medical Group, a United States based Healthcare organisation with 12000 employees and revenues of $3.00 billion, Acadia Healthcare, a United States based Healthcare organisation with 22500 employees and revenues of $2.30 billion, The George Washington University Hospital, a United States based Healthcare organisation with 2500 employees and revenues of $400.0 million, Providence Medford Medical Center, a United States based Healthcare organisation with 350 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Inovalon Schedule Management (formerly Ability Smartforce), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acadia Healthcare | Healthcare | 22500 | $2.3B | United States | Inovalon | Inovalon Schedule Management (formerly Ability Smartforce) | Workforce Scheduling | 2019 | n/a |
In 2019, Acadia Healthcare implemented Inovalon Schedule Management (formerly Ability Smartforce) to address Workforce Scheduling needs. The deployment focused on establishing centralized schedule management and roster control to support clinical staffing and administrative shift planning. The Inovalon Schedule Management (formerly Ability Smartforce) instance was configured for role based access and schedule visibility aligned to HR and operations workflows.
Configuration work emphasized rule based staffing constraints, automated rostering, time off and exception handling, and schedule publishing capabilities, reflecting standard Workforce Scheduling functionality. Workflows were organized to enable shift assignment, swap requests, and approval routing, and roster data was prepared for payroll reconciliation. The implementation included roster exports and audit logs to support compliance and payroll handoffs.
Operational integrations included linkage to Ultipro for employee master data and payroll reconciliation, and the IT help desk received tickets to troubleshoot Ultipro issues across HR, Accounting, Payroll, Benefits, and IT. Acadia used cross functional ticket triage and project assistance to support ongoing configuration changes and to assist with various implementation projects, including the Ability Smartforce Scheduler implementation.
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Providence Medford Medical Center | Healthcare | 350 | $50M | United States | Inovalon | Inovalon Schedule Management (formerly Ability Smartforce) | Workforce Scheduling | 2019 | n/a |
In 2019, Providence Medford Medical Center implemented Inovalon Schedule Management, formerly Ability Smartforce, to standardize hospital Workforce Scheduling. The deployment targeted clinical shift planning and staffing coordination across the facility to address daily roster needs and intra-departmental communications.
The implementation configured core Workforce Scheduling capabilities including automated roster generation, shift assignment and approval workflows, time-off and absence management, and real-time staff communication workflows to support on-shift coordination. Configuration emphasized role-based access for nurse managers and schedulers, rule-based staffing constraints, and schedule exception handling consistent with Workforce Scheduling best practices.
Operational scope focused on nursing and clinical departments with a phased, department-by-department rollout and governance around schedule approvals and change control. Providence Medford Medical Center reported that Ability Smartforce has been highly effective in improving staffing processes and communications across large departments.
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Summit Medical Group | Healthcare | 12000 | $3.0B | United States | Inovalon | Inovalon Schedule Management (formerly Ability Smartforce) | Workforce Scheduling | 2018 | n/a |
In 2018, Summit Medical Group implemented Inovalon Schedule Management formerly Ability Smartforce as its Workforce Scheduling solution. Summit Medical Group deployed Inovalon Schedule Management to centralize shift planning and optimize clinical staffing workflows across its care sites, with the implementation positioned to support nursing and allied health scheduling and to free clinician time for patient care.
The deployment configured core Workforce Scheduling capabilities typical of the category, including rule-based rostering, automated shift assignment and optimization, real-time schedule visibility, and staff communication workflows. Configuration emphasized standardized scheduling rules, availability management, and swap or pick-up workflows to reduce manual coordination and streamline operational staffing processes.
Operational coverage focused on clinical scheduling and patient care operations, integrating schedule orchestration into front-line staffing practices and daily shift coordination. Governance changes included centralized scheduling policies and workflow ownership to enforce consistency, with phased rollout and user adoption activities aligned to clinical teams. Outcomes reported by Summit Medical Group include improved communication, greater operational efficiency, more time for patient care, and a reduction in labor costs of close to one million dollars within the first year of product usage, reflecting the direct financial impact tied to the Inovalon Schedule Management Workforce Scheduling implementation.
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Healthcare | 2500 | $400M | United States | Inovalon | Inovalon Schedule Management (formerly Ability Smartforce) | Workforce Scheduling | 2017 | n/a |
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Buyer Intent: Companies Evaluating Inovalon Schedule Management (formerly Ability Smartforce)
- Bingham Health Care Foundation, a United States based Healthcare organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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