List of Interakt Helpdesk Customers
Haryana, 122002,
India
Since 2010, our global team of researchers has been studying Interakt Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Interakt Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Interakt Helpdesk for Customer Support include: OYO Rooms, a India based Leisure and Hospitality organisation with 1330 employees and revenues of $650.0 million, The Souled Store, a India based Retail organisation with 172 employees and revenues of $5.0 million, Monkmagic India, a India based Leisure and Hospitality organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Interakt Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Interakt Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Monkmagic India | Leisure and Hospitality | 25 | $1M | India | Interakt | Interakt Helpdesk | Customer Support | 2024 | n/a | In 2024, Monkmagic India deployed Interakt Helpdesk to operate a WhatsApp-based quick commerce engagement and support channel within the Customer Support category. The implementation centralized customer conversations and order intake for a 25-employee leisure and hospitality operator operating in India. The implementation used Interakt Helpdesk alongside Interakt WhatsApp commerce features, specifically catalogs and forms, and leveraged Shared Inbox capabilities to capture trial requests and customer messages. Workflows were configured to route WhatsApp messages into the shared inbox for ticketing, order capture, and structured follow up, with automated message templates and form-driven data collection to standardize responses and sales handoffs. Operational coverage included customer support, order fulfillment and sales conversion teams, with governance enforced through routing rules in the Interakt Helpdesk shared inbox and standardized form inputs to reduce manual handling. Using the Interakt Helpdesk-enabled WhatsApp flow, Monkmagic distributed over 5,000 free trials in six weeks and converted 12 percent of trials to paid customers, outcomes that streamlined orders and support in the India rollout. | |
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OYO Rooms | Leisure and Hospitality | 1330 | $650M | India | Interakt | Interakt Helpdesk | Customer Support | 2023 | n/a | In 2023, OYO Rooms implemented Interakt Helpdesk as part of its Customer Support stack to extend guest messaging to WhatsApp across India. The deployment integrated Interakt Helpdesk with WhatsApp to route guest inquiries into a managed digital support channel so Guest Experience Managers could handle multiple conversations and reduce reliance on voice call centers. Interakt Helpdesk was configured to use Shared Team Inbox and WhatsApp CRM capabilities to convert inbound WhatsApp conversations into ticketed workflows, enable multi-agent assignment, and capture conversation history for operational tracking. The configuration emphasized centralized ticketing, inbox routing rules, and standard support workflows for escalation and status tracking, aligning with common Customer Support processes. The implementation explicitly integrated with WhatsApp as the messaging front end, creating persistent conversation threads and measurable agent interactions inside Interakt Helpdesk. Operational scope targeted India and the Guest Experience Managers function, with objectives to measure agent productivity and reduce call center volumes. Governance changes included defining inbox ownership and role based access to support handoffs and accountability within the customer support workflow. | |
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The Souled Store | Retail | 172 | $5M | India | Interakt | Interakt Helpdesk | Customer Support | 2024 | n/a | In 2024 The Souled Store implemented Interakt Helpdesk to run WhatsApp-based customer engagement and automation, aligning the deployment to the Customer Support category. The implementation centered on using Interakt Helpdesk as a WhatsApp CRM and shared inbox to consolidate conversational support and campaign interactions across the organization in India. The deployment used core Interakt Helpdesk capabilities including a shared inbox, automated chat assignment, a no-code chatbot, and custom auto-replies to handle inbound support queries and outbound campaign responses. Interakt Helpdesk features were configured to support both reactive customer support workflows and proactive campaign-driven conversations, with the same automation layer applied to routing and templated responses. Operational coverage included support and marketing campaign functions across The Souled Store in India, leveraging WhatsApp as the primary engagement channel and the Interakt Helpdesk CRM to track conversations and agent assignments. The program delivered a notable campaign result, achieving 42 percent engagement from a 25,000 plus customer campaign, indicating the platform was used for both one-to-many campaign outreach and one-to-one support conversations. Governance and process changes emphasized standardized chat assignment rules and governed automation, using the no-code chatbot and custom auto-replies to enforce consistent response logic across teams. Interakt Helpdesk served as the central conversational layer for Customer Support, enabling coordinated handling of WhatsApp interactions and measurable campaign engagement. |
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