List of Journey Account Management Customers
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Since 2010, our global team of researchers has been studying Journey Account Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Journey Account Management for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Journey Account Management for Customer Engagement include: The Belfry Hotel & Resort United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 700 employees and revenues of $144.0 million, Farnham Estate Ireland, a Ireland based Leisure and Hospitality organisation with 98 employees and revenues of $15.0 million, The Elms Hotel & Spa, a United Kingdom based Leisure and Hospitality organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Journey Account Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Journey Account Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Farnham Estate Ireland | Leisure and Hospitality | 98 | $15M | Ireland | Journey Systems | Journey Account Management | Customer Engagement | 2024 | n/a | In 2024 Farnham Estate Ireland implemented Journey Account Management as part of a broader Customer Engagement initiative at its Cavan resort, deploying Journey’s Ecommerce Platform and EMS to digitise spa, activity and resort bookings. The ecommerce and EMS deployment captured 25 percent of bookings via the ecommerce platform and recorded 70 percent of transactions on mobile, reducing reliance on manual phone bookings. Journey Account Management was configured to centralise guest-facing account functions, with inferred use of membership and guest-profile modules to consolidate reservations, member billing and mobile commerce. Configuration emphasized unified guest profiles, consolidated booking flows for spa and activities, and automated account-level billing workflows consistent with Customer Engagement applications. Operational coverage focused on front-office reservations, spa and activities operations, membership administration and billing, and mobile commerce touchpoints at the single-site resort. The implementation positioned Journey Account Management and the Ecommerce Platform as the primary customer engagement layer for reservations and member interactions, streamlining booking availability and on-device checkout. Governance and rollout reoriented staff workflows away from phone-first booking handling toward channel consolidation and account-centric processes, improving booking availability and staff productivity as reported in the deployment notes. The narrative centers on system architecture that unifies ecommerce, EMS and account management under Journey Account Management for customer engagement and reservation orchestration. | |
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The Belfry Hotel & Resort United Kingdom | Leisure and Hospitality | 700 | $144M | United Kingdom | Journey Systems | Journey Account Management | Customer Engagement | 2023 | n/a | In 2023, The Belfry Hotel & Resort deployed Journey Account Management, classified as Customer Engagement. The deployment used Journey’s Experience Management System in the United Kingdom to integrate spa and leisure operations with the OPERA PMS and centralise guest experience workflows across multiple facilities. Journey Account Management implementation concentrated on account-management and guest profile consolidation, inferred to include membership handling, direct-debit processing and unified booking records within the EMS. Configuration work focused on membership lifecycle, member-facing booking workflows and centralized guest profile data to support front-of-house and back-of-house operational processes. The implementation integrated with OPERA PMS to synchronise reservations and guest profiles between the property management layer and EMS, creating a consolidated operational view for spa, leisure and event services. Operational coverage included spa, leisure and event services across The Belfry’s UK facilities, standardising workflows for reservations, membership bookings and on-site activity scheduling. Governance changes centralized account ownership within guest services and spa operations teams, standardising membership and booking procedures and creating auditable workflows inside Journey Account Management. The project explicitly aimed to improve operational control across spa, leisure and event services. | |
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The Elms Hotel & Spa | Leisure and Hospitality | 12 | $1M | United Kingdom | Journey Systems | Journey Account Management | Customer Engagement | 2022 | n/a | In 2022, The Elms Hotel & Spa implemented Journey Account Management as part of a broader Journey ecommerce, website and digital marketing deployment. The work targeted the Customer Engagement category to unify rooms, spa and dining bookings into a consolidated CRM guest-account area and ecommerce storefront. Journey Account Management was configured to centralize guest profiles, Experience Management and memberships functionality, and to support a single account experience for bookings, voucher sales and spa retail. Functional capabilities implemented included a unified booking and checkout flow that supported multi-product transactions, account-based voucher handling, and membership entitlements to surface retail and service offers. The deployment extended across online direct channels and the property facing operations that manage rooms, spa and dining bookings, with the website and digital marketing driving traffic into the account area. No external system integrators are specified, the configuration emphasizes centralized guest data and account-led commerce rather than point solutions. Governance and process changes focused on centralizing guest profiles and reducing operational friction at booking and redemption points. Outcomes reported in the case study show an 80% uplift in direct traffic, about 40% of bookings converting as multi-product transactions, and an inferred roughly 20% increase in voucher sales attributed to account and membership usage. |
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