List of Karnival Platform Customers
Bengaluru, 560068,
India
Since 2010, our global team of researchers has been studying Karnival Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Karnival Platform for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Karnival Platform for Customer Engagement, Customer Experience include: Bestseller, a Denmark based Retail organisation with 17847 employees and revenues of $5.22 billion, Fabindia, a India based Retail organisation with 2500 employees and revenues of $818.0 million, Pantaloons Online Store, a India based Retail organisation with 2112 employees and revenues of $473.0 million and many others.
Contact us if you need a completed and verified list of companies using Karnival Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Karnival Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bestseller | Retail | 17847 | $5.2B | Denmark | Karnival | Karnival Platform | Customer Engagement,Customer Experience | 2021 | n/a | In 2021, Bestseller implemented the Karnival Platform to support Customer Engagement,Customer Experience initiatives across its India operations. Bestseller India is cited as a testimonial client on Karnival's site for post purchase journeys and enhanced customer engagement, linking the company, the Karnival Platform and post purchase experience objectives in the region. The Karnival Platform deployment is described in testimonial context and is consistent with implementation of smart digital receipts and post purchase marketing workflows, inferred from the cited use case. The implementation emphasis is on orchestration of post purchase communications, receipt driven customer touchpoints, and lifecycle messaging, with the Karnival Platform serving as the application layer for execution and campaign logic. Operational scope is explicitly India focused, targeting CRM and post purchase experience improvements rather than global rollouts. Business functions impacted include e commerce customer experience teams and CRM owned engagement processes, with governance expected to sit with marketing and customer operations to manage campaign orchestration and consented messaging using the Karnival Platform. | |
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Fabindia | Retail | 2500 | $818M | India | Karnival | Karnival Platform | Customer Engagement,Customer Experience | 2021 | n/a | In 2021, Fabindia implemented Karnival Platform to enhance Customer Engagement,Customer Experience across its retail stores in India. The deployment was oriented to capture post-purchase insights using digital receipts, in-store surveys and loyalty data collection across physical locations. Implementation centered on Karnival Platform modules for smart receipts and post-purchase marketing, configured to collect purchase signals and survey responses that inform customer engagement and loyalty workflows. Operational control was maintained centrally with store level activation of receipt and survey prompts, and governance emphasized standardized data capture and marketing consent processes across Fabindia stores in India. | |
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Pantaloons Online Store | Retail | 2112 | $473M | India | Karnival | Karnival Platform | Customer Engagement,Customer Experience | 2020 | n/a | In 2020, Pantaloons Online Store implemented the Karnival Platform to digitize post purchase workflows and centralize customer feedback and loyalty capabilities. The deployment targeted the Customer Engagement,Customer Experience category and positioned the Karnival Platform to support CRM, loyalty and post purchase feedback functions across Pantaloons operations in India. The implementation bundled Karnival Smart Receipts, customer journey automation under Mission Happiness, a Digital Green Card loyalty module, and survey and NPS tracking capabilities. Configuration emphasized receipt driven engagement and automated journey orchestration to capture survey responses, enroll customers into the digital loyalty program, and drive follow up for grievances and service recovery. Rollout began in August 2020 and was executed across Pantaloons India channels that emit receipts, including physical store receipts and online order confirmations, to increase in receipt engagement and digital data capture. Operational coverage explicitly included CRM and customer experience teams who used enriched customer records and faster NPS signals to manage cases and customer communications. Governance and operational change focused on embedding automated customer journey rules and routing for grievance handling into existing CX workflows, with change control around receipt content and survey cadence. Outcomes reported from the Karnival Platform implementation included a reported approximately 5% boost in customer retention, 10x data enrichment, faster NPS tracking, higher in receipt engagement, and about 80% savings on printing costs, along with improved grievance handling for CRM and customer experience teams. |
Buyer Intent: Companies Evaluating Karnival Platform
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