List of Kipsu Customers
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Since 2010, our global team of researchers has been studying Kipsu customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kipsu for Customer Engagement, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kipsu for Customer Engagement, Customer Support include: Hilton Manila, a Philippines based Leisure and Hospitality organisation with 450 employees and revenues of $100.0 million, Pier Sixty Six, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $100.0 million, Hilton Singapore Orchard, a Singapore based Leisure and Hospitality organisation with 300 employees and revenues of $50.0 million, Margaritaville Lake Resort Lake of the Ozarks, a United States based Leisure and Hospitality organisation with 250 employees and revenues of $50.0 million, Garden of the Gods Resort and Club, a United States based Leisure and Hospitality organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Kipsu, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kipsu customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Garden of the Gods Resort and Club | Leisure and Hospitality | 200 | $25M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2019 | n/a | In 2019 Garden of the Gods Resort and Club implemented Kipsu as its customer messaging layer within its broader Customer Engagement,Customer Support tooling. The deployment targeted front desk and guest services workflows at the Colorado Springs property, supporting reservation handling, arrivals and departures, and real-time guest communication across email and phone channels. Kipsu was configured to support guest messaging, pre-arrival outreach, mid-stay check in messaging, and service request capture, with staff-level capabilities for adding alerts and comments to reservations and event sheets. Functional coverage included check in and checkout procedures, posting charges and account settlements, shift close processes, and documented service recovery and escalation paths consistent with front desk operating standards. Operationally the application ran alongside the property management and operational systems referenced by staff, including Jonas, Jonas Activity Management, Sertifi, and Resqueue, enabling front desk agents to reference reservation details and note alerts for cross-department fulfillment. Kipsu supported the creation of reservation alerts and the transmission of guest requests to bell, valet, reservations, accounting, and events teams, aligning messaging workflows with daily arrival reports and event posting requirements. Governance and workflow changes centered on standardized messaging etiquette and escalation, reinforcing requirements such as answering calls by the third ring, documenting guest interactions using the LEARN Model, and ensuring alerts were added to reservations to drive departmental follow up. The implementation emphasized operational discipline at the property level, embedding Kipsu into reservation, front desk, and guest services processes to ensure consistent handling of inquiries, requests, and service recovery. | |
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Hilton Manila | Leisure and Hospitality | 450 | $100M | Philippines | Kipsu | Kipsu | Customer Engagement,Customer Support | 2018 | n/a | In 2018, Hilton Manila implemented Kipsu to support Executive Floor guest services and front office messaging, embedding the application into concierge and VIP handling workflows. The Kipsu deployment was positioned to deliver Customer Engagement,Customer Support capabilities through text concierge and guest messaging channels, aligned with Executive Lounge operational objectives. Configuration focused on text based concierge workflows, guest preference capture, enrollment workflows and upsell messaging tied to hotel KPI scoring. Kipsu was used to log guest inquiries, manage enrollments and surface VIP preferences to Executive Floor agents, enabling standardized response templates and scripted upsell prompts consistent with customer engagement and support functional terminology. Operational scope included the Executive Floor pre opening team, Executive Lounge agents, guest relations, concierge and telephone operator duties within the front office. Governance emphasized monthly metric tracking and enrollment processes mapped to the hotel KPI score, and staff responsibilities were adjusted during the pandemic period so Executive Floor agents covered broader front office functions while continuing to operate Kipsu as the primary text concierge channel. | |
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Hilton Singapore Orchard | Leisure and Hospitality | 300 | $50M | Singapore | Kipsu | Kipsu | Customer Engagement,Customer Support | 2017 | n/a | In 2017, Hilton Singapore Orchard implemented Kipsu to centralize guest messaging and front desk engagement. Kipsu is deployed as a Customer Engagement,Customer Support application to support Guest Services and Front Office operations across the property. The implementation emphasized real time guest messaging, in-stay service request capture, VIP guest workflows, queue management at the front desk and in-room check in support. Configuration included message routing and logging so Guest Experience Executives could input Kipsu inquiries directly into reservation records and coordinate express check out and upsell conversations. Kipsu was configured to exchange message content with OnQ PM reservation records and to route operational service requests toward HotSOS workflows, reflecting explicit co‑use of those hotel systems. Operational coverage centered on the front desk, guest experience and concierge functions, with the platform handling telephone escalations, guest amenity requests and interdepartmental coordination with housekeeping and outlets. Governance and process changes included embedding Kipsu into daily briefings, shift handovers and the logbook workflow, surfacing VIP profiles and special preferences to downstream teams. The deployment focused on aligning messaging workflows with room assignment, key coding and amenity setup procedures used by Guest Experience Executives. | |
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Leisure and Hospitality | 250 | $50M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2023 | n/a |
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Leisure and Hospitality | 600 | $100M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2018 | n/a |
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Buyer Intent: Companies Evaluating Kipsu
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