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List of Lexacom Echo Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Connect Health Ltd Healthcare 520 $87M United Kingdom Lexacom Lexacom Echo Speech Recognition AI 2023 n/a In 2023 Connect Health Ltd deployed Lexacom Echo, a Speech Recognition AI application, to accelerate clinical documentation across its UK community healthcare services. The program began with a controlled trial in the Wolverhampton musculoskeletal MSK service and then moved to a phased national rollout. Lexacom Echo was configured to capture clinician dictation and convert speech into structured clinical notes, support generation of patient communication drafts, and streamline administrative documentation workflows consistent with Speech Recognition AI capabilities. The implementation emphasized in-session note capture and template population to reduce manual typing and transcription steps. Operational coverage focused on Tier 2 musculoskeletal clinicians across Connect Health's community services in the United Kingdom, with the Wolverhampton MSK service serving as the pilot site prior to national expansion. The scope targeted clinical documentation and patient communications within outpatient and community MSK pathways. Pilot outcomes were measured, reporting 41.4 hours saved over three months in the trial and an estimated approximately 127 hours saved per clinician per year, and improvements to clinician workflow and patient facing notes were reported. Rollout governance followed a trial then phased national rollout approach to validate benefits and control adoption across sites.
Health Care First Partnership United Kingdom Healthcare 60 $6M United Kingdom Lexacom Lexacom Echo Speech Recognition AI 2022 n/a In 2022 Health Care First Partnership United Kingdom began using Lexacom Echo, a Speech Recognition AI application, to shift from typing toward voice-driven clinical documentation. The GP partner Dr Murad Khan introduced Lexacom Echo into UK primary care and cardiology workflows to handle clinical notes, patient texts and email correspondence. Lexacom Echo was used leveraging Patient mode and Medical mode to tailor dictation outputs for patient communications and clinical coding. Functional usage focused on real time dictation, voice to text clinical documentation and mode-specific language profiles to improve documentation detail and support coding accuracy within routine consultation workflows. Deployment was practitioner led, with the GP partner embedding Lexacom Echo into daily note taking and correspondence tasks across the practice. The implementation delivered documented operational outcomes stated by the practice, including reduced typing related fatigue and large productivity gains, averaging approximately 90 minutes of dictated talk time per day, and improvements in how patient communications and coding were captured.
Southernhay House Surgery United Kingdom Healthcare 20 $2M United Kingdom Lexacom Lexacom Echo Speech Recognition AI 2016 n/a In 2016, Southernhay House Surgery implemented Lexacom Echo alongside Lexacom Connect to introduce speech recognition into clinical and administrative workflows. Lexacom Echo is a Speech Recognition AI application deployed to capture clinical dictation and accelerate referral and administrative processes at the Exeter primary care practice. The implementation configured Lexacom Echo for speech to text dictation and structured referral generation, with Lexacom Connect providing the interface layer to route audio and transcriptions into the practice record. Functional workflows emphasized clinician dictation, administrative review and sign off, and template driven referral composition aligned to UK primary care processes. Technically the deployment integrated directly with SystmOne, enabling transcriptions and referral documents to appear within patient records, and it operated across two practice sites in the United Kingdom. Operational scope included clinicians and administrative staff responsible for referrals and routine correspondence. The practice reports consistent accuracy for the combined Lexacom Echo and Lexacom Connect solution since October 2016, and it estimates the combined solution freed up at least 20 staff hours per week in administrative time. Governance relied on clinician review and administrative sign off of dictated content prior to finalization, preserving clinical oversight while accelerating document turnaround.
Healthcare 1683 $116M United Kingdom Lexacom Lexacom Echo Speech Recognition AI 2019 n/a
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