List of LIFEdata Real Time Engagement Customers
Milano, 20122,
Italy
Since 2010, our global team of researchers has been studying LIFEdata Real Time Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LIFEdata Real Time Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LIFEdata Real Time Engagement for Customer Engagement include: Zona Italy, a Italy based Distribution organisation with 300 employees and revenues of $168.0 million, Erboristeria Aquafontum Di Dionisio Anna Maria, a Italy based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LIFEdata Real Time Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LIFEdata Real Time Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Erboristeria Aquafontum Di Dionisio Anna Maria | Retail | 10 | $1M | Italy | LIFEdata | LIFEdata Real Time Engagement | Customer Engagement | 2023 | n/a |
In 2023 PagineGialle Casa implemented LIFEdata Real Time Engagement as a Customer Engagement solution to move B2B presales and quote workflows onto WhatsApp, improving activation for low digitization professionals and driving higher conversion for marketplace leads. The rollout impacted marketplace merchants on paginegialle.it, including small retail sellers such as Erboristeria Aquafontum Di Dionisio Anna Maria, by exposing merchant presales workflows to conversational channels used by end customers in Italy.
The implementation used LIFEdata Real Time Engagement together with inferred WhatsApp Data Platform capabilities to provide real time messaging, quote generation and template-driven presales interactions. Configuration emphasis was on conversational quote workflows, automated message templates for pricing and availability, and orchestration logic for high volume lead handling, aligning with standard Customer Engagement functional patterns for messaging orchestration and conversational commerce.
Integrations were centered on the WhatsApp Business Platform for outbound and inbound lead handling, with operational coverage focused on marketplace presales and merchant sales functions rather than back office ERP integration. Lead routing and queuing supported large scale lead throughput through the platform, keeping merchant interaction flows within the marketplace ecosystem and connecting customers to merchants over WhatsApp.
Governance and process changes centralized presales interaction handling by standardizing quote templates and routing rules, shifting merchant engagement from manual channels to scripted conversational workflows. The vendor success story reports outcomes from the deployment, including a reported 12 percent uplift in conversion rate and an 8 percent increase in average order value alongside the platform ability to handle large scale leads via WhatsApp Business Platform.
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Zona Italy | Distribution | 300 | $168M | Italy | LIFEdata | LIFEdata Real Time Engagement | Customer Engagement | 2022 | n/a |
In 2022, Zona Italy implemented LIFEdata Real Time Engagement to establish WhatsApp as a primary customer touchpoint for its cash & carry and wholesale operations in Italy. The deployment used LIFEdata Real Time Engagement within the Customer Engagement category to deliver real-time messaging, catalog access, and store level chat capabilities for frontline store teams and marketing staff.
Implementation centered on the Real Time Engagement on WhatsApp module, configured to support marketing automation workflows, bring product catalogs into conversational sessions, and enable live agent handoff at the store level. Functional configuration included campaign-triggered messaging, automated catalog retrieval inside chat conversations, and routing rules to escalate complex inquiries to store agents.
WhatsApp served as the core integration channel, and the operational scope targeted Zona Italy's cash & carry and wholesale business with store level conversational servicing and catalog distribution. The deployment aligned customer engagement and in-store sales functions by enabling agents to capture leads and respond to product queries within the chat channel.
The vendor case study for the rollout reports outcomes across 2022 and 2023, citing a reported increase of 90 percent in sales opportunities, a 1,700 percent rise in engagement, and a 20 percent revenue target uplift following the implementation of LIFEdata Real Time Engagement.
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Buyer Intent: Companies Evaluating LIFEdata Real Time Engagement
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