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List of Lightico eSignature Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Arrowhead Bmw United States Automotive 75 $80M United States Lightico Lightico eSignature Digital Signing 2024 n/a In 2024, Arrowhead BMW implemented Lightico eSignature to streamline eContracting, document collection and identity verification across its US dealership sales processes. The deployment targeted retail auto sales workflows within the sales department and customer facing documentation processes, using Lightico eSignature in the Digital Signing category to support both in-dealership and remote completion flows. The implementation activated explicit Lightico eSignature and ID verification modules to capture legally binding signatures, collect required documents, and perform identity verification during transactions. Configurations introduced guided, stepwise eContracting workflows and automated document capture, with mobile and browser-based signing experiences to minimize manual handoffs and support customers on the sales floor or remotely. Operational governance centered on embedding the Lightico eSignature process into sales standard operating procedures, training sales staff on identity verification steps, and enforcing consistent compliance checks during contract completion. The case study documents outcomes including reduced contract completion times and prevention of fraudulent purchases within the dealership sales context.
HSBC Banking and Financial Services 5836 $5.0B United Kingdom Lightico Lightico eSignature Digital Signing 2019 n/a In 2019, HSBC implemented Lightico eSignature within its UK Commercial Banking business to overhaul Receivables Finance onboarding. The deployment used Lightico technology branded as LinkScreen to enable remote document exchange, digital identity verification, and electronic signatures. This deployment is categorized as Digital Signing and focused on converting paper-rich onboarding into remote, session-based workflows. Lightico eSignature was configured to support collaborative workflows that allow customers to complete forms, verify identity, and sign documents in real time, reducing manual handoffs and paper processing. Implemented functional capabilities include remote document exchange, ID verification, eSignature capture, and session orchestration across the onboarding flow. The configuration emphasized end-to-end orchestration of document capture and signature acceptance within the Receivables Finance sales and onboarding journey. Operational scope centered on HSBC UK Commercial Banking Receivables Finance onboarding and impacted sales-to-onboarding handoffs, customer service, and client-facing operations. The Lightico-powered eSignature deployment is cited as delivering approximately 300% increase in conversion rates and major reductions in journey time, alongside reported improvements in CSAT. Governance changes embedded session-based digital verification and signature workflows into existing onboarding processes to streamline approvals and reduce manual reconciliation.
Metlife France Insurance 185 $100M France Lightico Lightico eSignature Digital Signing 2021 n/a In 2021 MetLife France implemented Lightico eSignature to digitize advisor led insurance sales, enabling direct customer review of policy terms and digital signing within the sales journey. The deployment used Lightico eSignature as the core Digital Signing capability to generate and deliver proof of purchase to customers and to support advisor guided closing workflows. The implementation centered on Lightico eSignature modules for document presentation, real time signature capture, and automated proof of purchase issuance. Advisors initiate a digital session that allows customers to review policy documents, apply an electronic signature and receive immediate confirmation, aligning with typical Digital Signing functional workflows for regulated sales. Delivery was executed in collaboration with Particeep, and the solution was integrated into advisor facing sales processes and customer communication channels without introducing named backend system changes. Operational scope focused on sales advisors and customer facing teams within MetLife France, supporting insurance sales and customer acceptance workflows across the French market. Governance and process changes emphasized compliance controls within the advisor led workflow and formalized digital acceptance records. Reported outcomes included increased conversion and maintained compliance as a result of using Lightico eSignature in the insurance sales process.
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