List of Limitless GigCX platform Customers
Esher, KT10 9UD,
United Kingdom
Since 2010, our global team of researchers has been studying Limitless GigCX platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Limitless GigCX platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Limitless GigCX platform for Customer Experience include: eBay UK, a United Kingdom based Retail organisation with 320 employees and revenues of $1.74 billion, NewDay, a United Kingdom based Banking and Financial Services organisation with 1200 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using Limitless GigCX platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Limitless GigCX platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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eBay UK | Retail | 320 | $1.7B | United Kingdom | Limitless | Limitless GigCX platform | Customer Experience | 2019 | n/a |
In 2019, eBay UK began implementing the Limitless GigCX platform within its Customer Experience operations, initiating a program to scale seller-to-seller support. The Limitless GigCX platform went live in May 2020 and was configured to route seller queries and provide coaching across core marketplace topics, aligning the application with eBay UK’s seller engagement objectives.
The deployment focused on two primary functional capabilities, expert routing and coaching. The platform routes inbound website queries on roughly 100 subjects including creating listings, fees, shipping, returns and payments to a curated Seller Expert team, while enabling those experts to deliver real-time, experience-based coaching. Limitless GigCX platform configuration emphasized conversational routing, case deflection from traditional channels, and a moderated expert network model to preserve quality and consistency in responses.
Operational coverage centered on eBay’s seller community with governance that invited top ranked sellers into the Seller Expert program, creating an earn-while-you-help incentive structure. The implementation changed support workflows by deflecting routine seller queries away from in-house and outsourced teams, allowing those teams to focus on higher value activities. eBay also identified future uses for the Seller Expert output, including training AI to improve search relevance and applying the GigCX model to larger businesses and higher value items.
Governance and outcomes were tracked through service metrics and formal recognition. By working with Limitless, eBay reported reduced cost per case, a lower re-contact rate versus its in-house and outsourced operations, and consistently high CSAT scores, and the program won the Best Customer Engagement Initiative award at the ECCCSAs. Governance included curation of experts, moderated routing rules, and ongoing operational oversight to maintain quality across the Limitless GigCX platform in Customer Experience.
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NewDay | Banking and Financial Services | 1200 | $350M | United Kingdom | Limitless | Limitless GigCX platform | Customer Experience | 2019 | n/a |
In 2019 NewDay deployed the Limitless GigCX platform as a Customer Experience initiative to run an explicit Voice of Customer program. The deployment used Limitless CrowdFeedback capabilities delivered via the Limitless GigCX platform and an app based enrollment flow, inviting NewDay customers to participate in product and service tests in exchange for cash rewards. The initial rollout targeted customers holding Aqua and Amazon Mastercard credit cards, establishing two cohorts for structured feedback capture.
The implementation configured the CrowdFeedback module to task enrolled customers with testing online product journeys and submitting qualitative and quantitative feedback. Limitless provided AI enabled and crowdsourced customer service capabilities to organize feedback, while NewDay routed responses directly into its Customer Support and Product team workflows for triage and product improvement. Functional workflows included participant enrollment, assignment of test tasks, feedback submission, and prioritized delivery of insights to product and service owners.
Architecturally the solution was delivered as a SaaS app with mobile feedback capture and centralized feedback aggregation, supporting operational coverage across NewDay customer cohorts in the United Kingdom. Governance was framed through an Ambassador program that defined enrollment criteria, reward mechanisms, and feedback governance to ensure insights were actionable. The program was scoped to customer experience, customer support, product management, and service delivery functions.
The first phase of the Voice of Customer program concluded successfully and produced feedback that NewDay used to inform product and process changes, and NewDay is exploring expansion of the Limitless GigCX platform and CrowdFeedback use across other products and service areas.
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