eBay UK
eBay UK Technographics
eBay UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eBay UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 eBay UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eBay UK has purchased the following applications: Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2017, EmbeddedLending for Loan Management in 2021, Atlassian Confluence for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eBay UK is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Alvaria , Funding Xchange or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eBay UK revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eBay UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eBay UK Tech Stack and Enterprise Applications
eBay UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, eBay UK deployed Benefex Cloud8 BEAM at WorkTM as its Benefits Administration solution. The Benefex Cloud8 BEAM at WorkTM platform is exposed through a branded benefits portal on eBay UK’s website, delivering cloud-hosted benefits access to the company’s UK employee population and supporting centralized online administration across the organization.
The implementation leverages Benefits Administration capabilities common to the category, including employee self-service enrollment, open enrollment configuration, event driven lifecycle management for joiners and leavers, benefits communications and document distribution, and rules-based benefits configuration for UK plans. Benefex Cloud8 BEAM at WorkTM is configured to present plan options, guide employees through enrollment workflows, and maintain enrollment records within the cloud platform.
Operational ownership sits with eBay UK HR and benefits administration teams, who use the portal as the primary channel for benefits enrollment and routine administration. The deployment architecture is cloud SaaS accessed via the eBay UK website, and the solution is positioned to support HR processes such as onboarding and annual enrollment while centralizing benefits data and employee access. The relationship is clear, eBay UK Benefex Cloud8 BEAM at WorkTM Benefits Administration serves HR and benefits management functions.
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Workforce Management | HCM |
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2017 | 2017 |
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eBay UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Funding Xchange | Legacy | EmbeddedLending | Loan Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, eBay UK added EmbeddedLending from Funding Xchange to its Capital for eBay Business Sellers CEBS programme to provide marketplace financing options to UK small and medium sized sellers. The EmbeddedLending solution was embedded into CEBS to present a marketplace of lender choices at the seller application stage, streamlining access to SME credit across the eBay UK marketplace.
EmbeddedLending functions as a Loan Management solution supporting loan origination, lender selection and funding orchestration for seller financing workflows. Operationally the deployment leveraged Funding Xchange's embedded marketplace to expand lender choice and accelerate underwriting and disbursement workflows, integrating with CEBS seller application flows and lender endpoints to enable rapid approval routing and funding orchestration. Governance and operational control were retained within the CEBS programme, with Funding Xchange acting as the financing partner responsible for marketplace orchestration while eBay managed seller enrollment and experience. The engagement delivered expanded lender choice and faster funding, driving rapid approvals and disbursements for thousands of small businesses and unlocking over 25 million in capital for UK sellers.
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eBay UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Confluence | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, eBay UK provisioned Atlassian Confluence as its Collaboration platform. eBay UK implemented Atlassian Confluence alongside Atlassian Jira, configuring Active Directory authentication integration to centralize identity and access for documentation and team collaboration.
The deployment was operated on local virtual infrastructure maintained by the onsite systems administrator, with Confluence instances hosted on the vSphere cluster and backed by EMC storage including routine backups. Functional capabilities focused on collaborative spaces and knowledge base documentation, and the implementation included integration points between Atlassian Confluence and Jira to link documentation with issue workflows.
Operational coverage included a London office of 60 locally and support for about 1000 users across USA, India, Singapore and Prague, with the administrator acting as first point of contact for newly acquired businesses for inter-network provisioning and hardware supply. Governance and operational processes emphasized AD based single sign on, centralized user provisioning workflows, and first line support and training to embed Atlassian Confluence into existing collaboration practices.
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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eBay UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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eBay UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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eBay UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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eBay UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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eBay UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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eBay UK Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at eBay UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Director CX Strategy and Escalations | Director | Customer Service | |
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Senior Director Global Service Strategy, Innovation & Design | Director | R&D | |
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Head Of Technology | Director | IT | |
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Director Of Technology | Director | IT | |
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Customer Success Manager | Manager | Customer Service | |
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Apps Being Evaluated by eBay UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from eBay UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the eBay UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD eBay UK Technographics
eBay UK is a Retail organization based in United Kingdom,
with around 320 employees and annual revenues of $18.0 million.
eBay UK operates a diverse technology stack with applications such as
Benefex Cloud8 BEAM at WorkTM, EmbeddedLending and Atlassian Confluence,
covering areas like Benefits Administration, Loan Management and Collaboration.
eBay UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, Funding Xchange and Atlassian.
eBay UK recently adopted applications including
EmbeddedLending in 2021, Connexity Shopzilla in 2021 and OpenX OpenAudience in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eBay UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eBay UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eBay UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.