List of LinkLive Core Customers
San Francisco, 94109, CA,
United States
Since 2010, our global team of researchers has been studying LinkLive Core customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LinkLive Core for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LinkLive Core for Collaboration include: North Memorial Health, a United States based Healthcare organisation with 6000 employees and revenues of $850.0 million, Computer Services, a United States based Professional Services organisation with 1215 employees and revenues of $316.0 million, United Way Worldwide, a United States based Non Profit organisation with 245 employees and revenues of $72.0 million and many others.
Contact us if you need a completed and verified list of companies using LinkLive Core, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LinkLive Core customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Computer Services | Professional Services | 1215 | $316M | United States | LinkLive | LinkLive Core | Collaboration | 2024 | n/a |
In 2024, Computer Services implemented LinkLive Core to consolidate its banking voice, chat, and digital support channels and centralize call handling for outsourced banking support operations in the United States. LinkLive Core was deployed as a Collaboration application to provide unified contact handling, administrative control, and real-time dashboards that inform staffing and operational decisions.
The deployment centralized voice, chat, and digital support into a single agent workspace, with functional capabilities including unified queueing, supervisor and admin controls, real-time reporting dashboards, and structured quality assurance workflows. The implementation emphasized faster CRM update flows and streamlined agent workflows for outsourced banking support, improving call handling and quality assurance processes.
Operational governance shifted to centralized administration and staffing orchestration, enabling smarter workforce management across CSI BPO banking operations in the United States. The project delivered explicit operational outcomes, including 50–70% cost savings during light-volume periods, improved call handling, enhanced quality assurance workflows, and accelerated CRM update speed after adopting LinkLive Core.
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North Memorial Health | Healthcare | 6000 | $850M | United States | LinkLive | LinkLive Core | Collaboration | 2015 | n/a |
In 2015, North Memorial Health deployed LinkLive Core across its clinics and hospitals in the United States to centralize patient communications and revenue-cycle scheduling. The implementation positioned LinkLive Core within the Collaboration category and targeted both outpatient scheduling and inpatient administrative touch points to improve inbound patient engagement workflows.
The deployment implemented secure chat and text scheduling capabilities alongside a Knowledge Base module to standardize responses and surface scheduling options within conversation flows. LinkLive Core was configured to route inbound chats to front-desk staff, call center agents, and care coordination teams, and to support templated messaging and appointment confirmation workflows consistent with secure messaging and patient engagement practices.
A key technical integration was a bi-directional Epic EHR integration that surfaced real-time patient information to chat agents, bringing appointment context and registration data into the messaging interface. That integration reduced average handle time by roughly 30 seconds, and supported authorization of scheduling decisions without switching systems, improving operational continuity across revenue-cycle scheduling and clinical access teams.
Observed outcomes from the implementation included a 6% increase in booked appointments and conversion of approximately 90% of inbound chats into scheduled visits. These operational results tied LinkLive Core directly to measurable improvements in patient access and scheduling efficiency for North Memorial Health’s clinics and hospitals.
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United Way Worldwide | Non Profit | 245 | $72M | United States | LinkLive | LinkLive Core | Collaboration | 2024 | n/a |
In 2024 United Way Worldwide deployed LinkLive Core, a Collaboration application, across United Way of Greater Chattanooga's Chattanooga and Nashville 211 centers to unify multi region routing and crisis response communications. The implementation oriented LinkLive Core toward 211 operations, consolidating contact center workflows under a single Collaboration platform to support cross site resilience and coordinated crisis handling.
The deployment configured core capabilities for multi region call routing, crisis response communications, and agent workbench functionality, and it incorporated privacy first AI features under SOC 2 compliant controls. Configuration emphasized routing rules, queue management, and agent state orchestration to standardize incident triage and referral processes across the two centers.
Operational coverage included Chattanooga and Nashville 211 centers, with the system deployed to support contact center agents, supervisors, and crisis response coordinators. Business functions impacted were crisis response, contact center operations, and workforce onboarding, with LinkLive Core serving as the Collaboration backbone for cross region incident routing and caller escalation workflows.
Governance and rollout prioritized data protection and operational continuity, enforcing SOC 2 compliant controls and privacy first AI governance during the rollout to enable a future statewide resilient 211 hub for Tennessee. Reported operational outcomes include a 78% faster service rate, 20% higher agent satisfaction, and 17% faster onboarding following the LinkLive Core deployment.
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