List of LivePerson Tenfold Customer Experience Cloud Customers
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United States
Since 2010, our global team of researchers has been studying LivePerson Tenfold Customer Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LivePerson Tenfold Customer Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LivePerson Tenfold Customer Experience Cloud for Customer Experience include: Wayfair, a United States based Retail organisation with 13500 employees and revenues of $12.20 billion, Transamerica Retirement Solutions, a United States based Banking and Financial Services organisation with 6800 employees and revenues of $1.75 billion, Ferris State University, a United States based Education organisation with 1800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using LivePerson Tenfold Customer Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ferris State University | Education | 1800 | $200M | United States | LivePerson | LivePerson Tenfold Customer Experience Cloud | Customer Experience | 2020 | n/a | In 2020, Ferris State University deployed LivePerson Tenfold Customer Experience Cloud in its Admissions office to centralize inbound and outbound call handling. The initiative is categorized as Customer Experience and targeted student recruitment and admissions workflows supporting an estimated 200 to 500 daily calls. The deployment implemented CTI for Salesforce with functional modules that include screen pops, click to dial, and automatic call logging. LivePerson Tenfold Customer Experience Cloud was configured to surface student records during calls and to write interaction records back to Salesforce, enabling agents to complete verification and outreach without manual record searches. Technically the Tenfold CTI was integrated with Avaya telephony and linked to the campus Banner SIS to unify student data between communications and the student information system. Rollout focused on the Admissions team in the United States higher education environment, restructuring call handling workflows to streamline verification processes. The deployment explicitly reduced verification time and increased recruitment productivity and data visibility as reported by the institution. | |
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Transamerica Retirement Solutions | Banking and Financial Services | 6800 | $1.8B | United States | LivePerson | LivePerson Tenfold Customer Experience Cloud | Customer Experience | 2020 | n/a | In 2020, Transamerica Retirement Solutions implemented LivePerson Tenfold Customer Experience Cloud. The Customer Experience deployment centralized advisor activity and telephony call data into Salesforce across Transamerica's U.S. and Canada operations, positioning the application as the primary conduit for advisor engagement records. Tenfold was configured to deliver CTI features including click-to-dial, screen pops, and automatic task scheduling, aligning call events with advisor records and case workflows inside Salesforce. The implementation synchronized call metadata and activity histories so screen pops and automated task creation reflected real-time engagement context and reduced manual CRM entry. Integration centered on Salesforce, ensuring advisor interactions and call records were written directly to CRM and surfaced to sales and service functions. Operational coverage encompassed advisor desks across the U.S. and Canada, impacting advisor productivity, customer engagement workflows, and CRM adoption across financial-services business functions. Governance focused on adoption and process alignment, with workflow changes that shifted routine post-call activities into automated CRM tasks and notifications. The deployment is reported to have saved advisors between 32 to 64 minutes per day and is credited with roughly $3.2M in incremental new revenue per year. | |
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Wayfair | Retail | 13500 | $12.2B | United States | LivePerson | LivePerson Tenfold Customer Experience Cloud | Customer Experience | 2016 | n/a | In 2016, Wayfair implemented LivePerson Tenfold Customer Experience Cloud to enhance Customer Experience for its U.S. sales and CRM organization. The deployment established a cloud CTI integration between Wayfair's phone systems and Salesforce, delivering full customer context at the agent desktop, local-presence dialing, automated call logging, and team analytics. Functional implementation centered on real-time screen-pop and agent workflow orchestration, local-presence outbound dialing to improve call reach, and automated call logging into Salesforce to ensure CRM records were populated without manual entry. The LivePerson Tenfold Customer Experience Cloud setup included team analytics dashboards and call activity instrumentation to support supervision and reporting. Configuration emphasized call metadata capture, CRM object mapping, and agent interface enhancements to streamline inbound and outbound sales workflows. Operational rollout targeted the U.S. sales and CRM teams, where the cloud CTI integration doubled outbound call volume and increased connection rates by approximately 30 percent. Within six months the deployment produced productivity gains equivalent to roughly 38 employees. Team analytics and automated call logging supported governance by shifting manual call capture into systemized CRM processes and enabling supervisors to adjust staffing and operational cadence based on call activity. |
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