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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Michelin, an e2open customer evaluated Oracle Transportation Management

List of LogicManager Events & Incidents Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Greater Toronto Airports Authority Transportation 1548 $608M Canada LogicManager LogicManager Events & Incidents Critical Event Management 2020 n/a In 2020, the Greater Toronto Airports Authority implemented LogicManager Events & Incidents as a Critical Event Management application to formalize business continuity and incident response workflows across Toronto Pearson Airport. The deployment emphasized continuity planning, taxonomy standardization, and incident case management to align enterprise risk management and business continuity management efforts. LogicManager Events & Incidents was configured to support business continuity and incident/case management modules, including creation and maintenance of continuity plans, a taxonomy library for event classification, and report generation for operational readiness reviews. The implementation used the application’s case management capabilities to record incidents, track corrective actions, and maintain audit trails for event response. Operational scope covered ERM and BCM processes across airport operations, supporting risk and emergency response teams, operations control, and business continuity coordinators. The solution centralized event taxonomy and continuity documentation to provide consistent incident handling and situational awareness across operational units. Governance changes introduced taxonomy governance and standardized reporting workflows, enabling regular continuity plan reviews and consolidated reporting for readiness assessments. The implementation improved operational readiness and reporting, safeguarding critical airport operations through formalized continuity plans and incident case management.
Home Point Financial Corporation Banking and Financial Services 830 $198M United States LogicManager LogicManager Events & Incidents Critical Event Management 2020 n/a In 2020, Home Point Financial Corporation implemented LogicManager Events & Incidents in the Critical Event Management category to manage pandemic related incident tracking and exception governance. The U.S.-based deployment concentrated on operational and financial risk events arising during the pandemic, aligning incident capture with internal acceptance and policy exception processes. Home Point used LogicManager Events & Incidents incident management capabilities to track COVID related risk acceptances and policy exceptions, creating configurable incident forms to capture acceptance details and to schedule periodic reviews of those acceptances. The configuration included form-driven data capture and workflow orchestration to support recurring review cycles and documented decision records. Operational coverage centered on risk management, compliance, operations and finance stakeholders, providing a single system of record for exception decisions and incident status. The implementation strengthened governance by formalizing re review workflows and increasing visibility and governance over exception decisions, as reported in the customer use case.
Winona Health Healthcare 1000 $150M United States LogicManager LogicManager Events & Incidents Critical Event Management 2016 n/a In 2016 Winona Health deployed LogicManager Events & Incidents as a Critical Event Management solution to integrate enterprise risk management with incident management, completing the initial implementation in 45 days. The rapid deployment targeted patient-safety incident reporting and established a unified incident intake and case tracking environment to shorten incident lifecycles. The implementation consolidated core functional capabilities typical of Critical Event Management, including incident reporting workflows, centralized case management, structured root-cause analysis workflows, and an auditable incident lifecycle for patient-safety events. LogicManager Events & Incidents was configured to align risk records with incident cases, enabling risk owners and safety teams to access integrated risk context during investigations. Operational coverage focused on patient-safety and incident processes across the U.S. healthcare setting, bringing clinical risk stakeholders, patient-safety teams, and quality functions into a common reporting and review workflow. The deployment emphasized standardized triage, escalation, and documentation procedures to support consistent investigation handoffs between clinical and risk teams. Governance changes included formalized incident handling procedures and consolidated reporting to risk management, which enabled faster root-cause analysis and shorter incident processing times as reported by the customer. Winona Health’s integration of LogicManager Events & Incidents and enterprise risk management was recognized with GRC 20/20's 2016 GRC Value Award for risk management outcomes.
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