List of Lucidworks Platform Customers
Lucidworks
235 Montgomery St. Suite 50,
San Francisco, 94104, CA,
United States
San Francisco, 94104, CA,
United States
1 415-777-4770
Professional Services
250
$30M
Since 2010, our global team of researchers has been studying Lucidworks Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lucidworks Platform for Application, Web and Enterprise Search from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lucidworks Platform for Application, Web and Enterprise Search include: Red Hat, a United States based Professional Services organisation with 19000 employees and revenues of $6.40 billion, Distrelec Group, a United Kingdom based Distribution organisation with 500 employees and revenues of $188.0 million, Oriflame Cosmetics Sa / Adr, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Lucidworks Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Distrelec Group | Distribution | 500 | $188M | United Kingdom | LucidWorks | Lucidworks Platform | Application, Web and Enterprise Search | 2021 | n/a |
In 2021 Distrelec Group implemented the Lucidworks Platform to modernize multilingual product and part-number search across its European sites, targeting improved precision for technical buyers. The Lucidworks Platform, an Application, Web and Enterprise Search solution, was deployed as the commerce and catalog search layer for EMEA digital storefronts and product catalogs.
The implementation emphasized multilingual indexing and part-number normalization, combined with search relevance tuning and catalog search pipeline optimization to support technical buying workflows. Configuration work included SKU-aware query processing, facet and filter optimization for technical attributes, and indexing strategies to reduce query latency and improve retrieval precision.
Operational coverage for the rollout was EMEA commerce and catalog teams, with changes affecting commerce operations, catalog management, and customer-facing search experiences for technical buyers. Deployment practices included iterative relevance tuning and analytics-driven refinement of query pipelines and indexing rules to continuously improve search quality.
Governance centered on search relevance and catalog stewardship processes during the rollout, coordinated with merchandising and customer service stakeholders to close feedback loops. The commerce/catalog implementation delivered a 6x faster search response time and a 10.7% lift in conversion while eliminating the volume of customer complaints related to search results, demonstrating the Lucidworks Platform impact on Application, Web and Enterprise Search for Distrelec Group.
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Oriflame Cosmetics Sa / Adr | Healthcare | 10 | $1M | United States | LucidWorks | Lucidworks Platform | Application, Web and Enterprise Search | 2022 | n/a |
In 2022, Oriflame Cosmetics Sa / Adr deployed the Lucidworks Platform to overhaul multilingual e-commerce search for resellers and consumers across more than 60 countries and over 50 languages. The Lucidworks Platform was implemented as an Application, Web and Enterprise Search solution to improve discoverability across reseller and consumer storefronts, with a global commerce deployment focused on ecommerce and an EMEA emphasis. The implementation targeted search relevance and language aware personalization to support localized catalogs and multilingual query handling.
Configuration emphasized core search capabilities typical of enterprise deployments, including query understanding, language aware relevance tuning, multilingual stemming and synonym sets, and personalized ranking to surface relevant products for resellers and end consumers. Relevance models were adapted for language specific behavior and popular term promotion, while personalization logic adjusted result ordering based on shopper context and implicit signals.
Operational coverage spanned reseller and consumer facing ecommerce channels across 60 plus countries and 50 plus languages, supporting a global commerce architecture with an EMEA focus. The deployment centralized search as a commerce infrastructure layer, enabling consistent discoverability and relevance behavior across regional sites and language variants.
Outcomes reported from the Lucidworks Platform deployment included a 150 percent increase in usage of popular search terms and improved conversions attributed to personalized, language aware relevance. Oriflame’s use of Lucidworks Platform as an Application, Web and Enterprise Search solution connected search engineering, merchandising, and ecommerce operations to improve search driven discoverability.
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Red Hat | Professional Services | 19000 | $6.4B | United States | LucidWorks | Lucidworks Platform | Application, Web and Enterprise Search | 2018 | n/a |
In 2018 Red Hat implemented Lucidworks Platform, an Application, Web and Enterprise Search solution, to power its global customer support portal and improve knowledge search and self-service for technical support. The deployment targeted Red Hat’s customer support function and global support channels, positioning Lucidworks Platform as the primary search and knowledge retrieval layer for technical documentation and support content.
The implementation focused on knowledge indexing, relevance tuning, query pipeline configuration, and self-service search experiences to surface technical articles and troubleshooting guidance. Lucidworks Platform was configured to support search relevance workflows and analytics driven iteration, enabling ongoing adjustment of ranking, query suggestions, and facet driven navigation to improve findability across the knowledge base.
Integrations centered on embedding Lucidworks Platform into the customer support portal and the company knowledge repository, extending search-driven self-service across Red Hat’s global technical support operations. Operational coverage included global customer support teams and the technical support knowledge lifecycle, with the platform serving as the engagement layer for end user searches and agent-assisted lookups.
Governance and operational processes emphasized continuous relevance tuning and content curation to maintain search quality and self-service effectiveness. The deployment produced a 311% increase in self-solve rate and a 7.39% support case deflection rate as measured in 2020, outcomes reported against the Lucidworks Platform implementation in support of Red Hat’s customer support objectives.
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Buyer Intent: Companies Evaluating Lucidworks Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Lucidworks Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Lucidworks Platform for Application, Web and Enterprise Search include:
- Reso, a Bahrain based Professional Services organization with 183 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Lucidworks Platform Coverage
Lucidworks Platform is a Application, Web and Enterprise Search solution from LucidWorks.
Companies worldwide use Lucidworks Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Red Hat, Distrelec Group and Oriflame Cosmetics Sa / Adr are recorded users of
Lucidworks Platform for Application, Web and Enterprise Search.
Companies using Lucidworks Platform are most concentrated in Professional Services, Distribution and Healthcare, with adoption spanning over 21 industries.
Companies using Lucidworks Platform are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Lucidworks Platform across Americas, EMEA, and APAC.
Companies using Lucidworks Platform range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Lucidworks Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Lucidworks Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Application, Web and Enterprise Search.