List of Macorva CX Customers
Houston, 77057, TX,
United States
Since 2010, our global team of researchers has been studying Macorva CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Macorva CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Macorva CX for Customer Experience include: CareSource, a United States based Insurance organisation with 4500 employees and revenues of $11.80 billion, PPC Partners, a United States based Construction and Real Estate organisation with 2500 employees and revenues of $500.0 million, The Launchpad Team, a Philippines based Professional Services organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Macorva CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Macorva CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
CareSource | Insurance | 4500 | $11.8B | United States | Macorva | Macorva CX | Customer Experience | 2023 | n/a |
In 2023, CareSource deployed Macorva CX to capture and analyze millions of member feedback records to support Value Based Reimbursement programs and improve provider performance. The implementation targeted patient experience workflows in healthcare patient experience and extended the Macorva PX module into broader Customer Experience management across quality and provider network teams.
The deployment configured Macorva CX and the Macorva PX patient experience module named in public materials for high-volume survey ingestion, automated text analytics, and standardized reporting to surface provider performance insights and program readiness signals. Macorva CX was used to provision dashboards and operational workflows to prioritize provider follow up and quality remediation, aligning feedback data with clinical quality and care management processes.
Operational scope centered on provider performance teams and VBR program governance, with rollout focused on instrumenting member feedback at scale across the health plan's patient experience channels. The public case study reports measurable improvements in provider scores and program readiness after the Macorva deployment, and governance work concentrated on incorporating continuous feedback into quality assurance and provider oversight workflows.
|
 |
PPC Partners | Construction and Real Estate | 2500 | $500M | United States | Macorva | Macorva CX | Customer Experience | 2021 | n/a |
In 2021, PPC Partners implemented Macorva CX from Macorva via the ADP Marketplace to modernize employee surveys and HR feedback processes. The deployment targeted HR and employee experience workflows and achieved roughly 70 percent participation in initial survey waves, demonstrating rapid adoption of the new feedback channel.
Implementation centered on Macorva CX's employee survey and HR feedback capabilities, using standard survey templates, automated distribution and reminders, and analytics dashboards for HR stakeholders. Configuration emphasized quick time to value, with a three week initial deployment and onboarding phase to enable immediate survey rollouts and response tracking.
Provisioning occurred through the ADP Marketplace which aligned the application with existing HR provisioning flows and centralized access for HR teams. Macorva’s PPC Partners case study also notes the platform can deliver customer satisfaction surveys and Net Promoter Score instrumentation, supporting its role as a Customer Experience application beyond HR use cases.
Operational governance was structured around HR owned survey administration and scheduled feedback cadences to maintain survey integrity and participation monitoring. Rollout focused on embedding survey-driven workflows into HR processes and central reporting for HR leaders, enabling ongoing employee experience management.
|
 |
The Launchpad Team | Professional Services | 120 | $15M | Philippines | Macorva | Macorva CX | Customer Experience | 2021 | n/a |
In 2021, The Launchpad Team implemented Macorva CX to automate post meeting customer surveys and to integrate structured feedback into Salesforce, aligning survey capture with CRM workflows. The deployment used Macorva CX as a centralized Customer Experience platform to collect and normalize feedback tied to customer records, and the engagement with the vendor began in Q1 2021 and remains current according to the vendor case study.
The implementation configured Macorva CX survey orchestration and routing, survey response capture, feedback tagging, and closed loop follow up workflows that create actionable items inside Salesforce. Functional capabilities emphasized include automated survey delivery after meetings, survey result ingestion into the CRM, and centralized feedback dashboards in Macorva CX to support customer service workflows.
Operational scope focused on CRM and customer service processes, with the system feeding feedback into account and case workflows to drive follow up by customer success and service teams. Governance changes included formalizing follow up assignment and escalation inside Salesforce based on Macorva CX survey signals, and documentation of the deployment and ongoing usage is available in Macorva’s case study.
Outcomes reported by the client include a 20% customer survey response rate and an 89% customer satisfaction score, demonstrating measurable engagement and satisfaction captured through Macorva CX.
|
Buyer Intent: Companies Evaluating Macorva CX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||