List of MadCap IXIA CCMS Customers
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Since 2010, our global team of researchers has been studying MadCap IXIA CCMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MadCap IXIA CCMS for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MadCap IXIA CCMS for Content Management include: AMD, a United States based Manufacturing organisation with 28000 employees and revenues of $25.79 billion, Metso, a Finland based Manufacturing organisation with 17121 employees and revenues of $5.78 billion, Avalara United States, a United States based Professional Services organisation with 3200 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using MadCap IXIA CCMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AMD | Manufacturing | 28000 | $25.8B | United States | Madcap Software | MadCap IXIA CCMS | Content Management | 2006 | n/a | In 2006, AMD's technical publications team in Toronto implemented MadCap IXIA CCMS to adopt DITA-based structured authoring for graphics product documentation. The MadCap IXIA CCMS deployment addressed Content Management requirements for topic-based authoring, reuse and multi-channel publishing across AMD's graphics documentation portfolio. The implementation introduced DITA topic structuring and central content storage to enable systematic reuse and single-source publishing. Configuration focused on content modularization, reuse management and localized output pipelines, leveraging the CCMS capabilities for topic relationships, conditional publishing and automated output generation. Operational coverage was scoped to the technical publications group producing graphics product documentation, with workflows reoriented around single-source authoring and centralized review and localization handoff. Governance changes included standardized DITA authoring conventions, controlled content reuse practices and formalized publishing workflows to coordinate authors, reviewers and localization vendors. The case study reports explicit outcomes after the move to the DITA CCMS, including an approximately 50% reduction in localization costs and an approximately 200% increase in output and productivity for the technical publications team. These results underscore the impact of the MadCap IXIA CCMS implementation on AMD's Content Management and product documentation operations. | |
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Avalara United States | Professional Services | 3200 | $1.0B | United States | Madcap Software | MadCap IXIA CCMS | Content Management | 2021 | Stilo | In 2021, Avalara implemented MadCap IXIA CCMS as the foundation of an Intelligent Content Supply Chain to unify internal and external help for its tax compliance product portfolio in the United States. The MadCap IXIA CCMS implementation served Avalara's Content Management needs by centralizing product help, knowledge base publishing, and structured authoring workflows across support and product documentation teams. The deployment emphasized structured DITA authoring and a component content approach, with configuration for content reuse management, single source publishing, topic-level conditional publishing, metadata-driven assembly, and workflow orchestration for authoring and review. MadCap IXIA CCMS was provisioned to automate content pipelines from authoring through publication, reducing manual handoffs and enabling reuse across product help sets. The solution integrated with Salesforce to surface unified help and external knowledge for customer and support workflows, and automated delivery of content across Avalara's tax-compliance products in the United States. Stilo was engaged as the implementation partner to conduct the DITA migration, and the migration and solution delivery were completed in December 2022. Governance was refocused on centralized content standards, taxonomy, and reuse policies to operationalize the Intelligent Content Supply Chain and to streamline author and reviewer processes. Avalara reported approximately 80% content reuse and roughly 50% reduction in authoring and management overhead following the MadCap IXIA CCMS rollout, results documented in the implementation case study. | |
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Metso | Manufacturing | 17121 | $5.8B | Finland | Madcap Software | MadCap IXIA CCMS | Content Management | 2019 | Etteplan | In 2019, Metso implemented MadCap IXIA CCMS to centralize technical documentation for its mining and processing equipment and to support multi-language localization and variant-driven publishing in Finland. The deployment used MadCap IXIA CCMS, a DITA CCMS, under the Content Management category to establish a centralized, single source repository for structured product content. The implementation configured core DITA CCMS capabilities of MadCap IXIA CCMS including structured authoring, topic-based content reuse, conditional publishing controls and a variant-driven publishing engine. Configuration work focused on templates, modular topic management and localization workflow orchestration to enable repeatable multi-language outputs and maintain product variant documentation sets. Etteplan assisted with the implementation and content onboarding, collaborating directly with Metso technical documentation and localization teams. Operational coverage targeted product documentation for mining and processing equipment in Finland, with the platform supporting authoring, review and publication workflows across documentation and localization groups. Governance shifted to centralized content management with standardized editorial workflows, version control and variant publishing governance overseen by product documentation and localization leads. Metso reported approximately 40 percent annual localization cost savings and approximately 30 percent efficiency gains for a popular product following the MadCap IXIA CCMS deployment. |
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