List of Mastercom Customers
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Since 2010, our global team of researchers has been studying Mastercom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mastercom for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mastercom for Dispute Management include: UBS, a Switzerland based Banking and Financial Services organisation with 106789 employees and revenues of $57.05 billion, Evertec, a Puerto Rico based Professional Services organisation with 4800 employees and revenues of $845.0 million, Q2 Holdings, Inc., a United States based Professional Services organisation with 2476 employees and revenues of $694.0 million and many others.
Contact us if you need a completed and verified list of companies using Mastercom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mastercom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Evertec | Professional Services | 4800 | $845M | Puerto Rico | Mastercard | Mastercom | Dispute Management | 2024 | n/a | In 2024, Evertec listed MasterCom Claims Manager as a desirable skill in a San José chargeback analyst job posting. This indicates Evertec operates or supports Mastercard Mastercom dispute workflows, implying use of Mastercom within its Dispute Management capability for payments and dispute operations in Costa Rica and broader Latin America. The evidence from the recruitment notice aligns with category‑typical Dispute Management functions, suggesting operational use of Mastercom for claims management and chargeback processing. Typical functional workflows likely include case intake and lifecycle management, evidence attachment and tracking, representment submission and adjudication workflows, and role-based access for chargeback analysts working within Mastercom. Operationally the posting signals that Evertec’s payments and dispute operations team in San José includes analysts trained on MasterCom Claims Manager to execute day to day dispute handling and claims workflows. Hiring language embeds Mastercom competency into governance and process controls at the team level, indicating role‑based operational support rather than a purely strategic evaluation. | |
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Q2 Holdings, Inc. | Professional Services | 2476 | $694M | United States | Mastercard | Mastercom | Dispute Management | 2023 | n/a | In 2023, Q2 Holdings, Inc. integrated Mastercom into its Helix cloud-native core and Centrix dispute intake to extend Dispute Management capabilities to Helix customers in the United States. The announcement explicitly names Mastercom as part of the Helix offering to provide embedded dispute resolution for financial institutions. Implementation centered on embedding Mastercom’s dispute resolution workflows alongside Centrix dispute intake, creating an intake to resolution pipeline within Q2’s cloud-native architecture. Functional capabilities implemented include dispute intake orchestration, case routing, investigation workflow support, and chargeback adjudication consistent with standard Dispute Management operations. The integration links Mastercom into Helix operational layers and Centrix intake channels, providing end-to-end dispute management coverage for customer banks and credit unions rather than a disconnected tool. Governance emphasis described in the announcement focuses on unified dispute routing and operational handoffs between intake, investigation, and resolution teams to streamline dispute workflows. Q2 stated the collaboration with Mastercard and Mastercom is intended to help financial institutions mitigate chargebacks and streamline dispute workflows, outcomes explicitly cited in the press release. Mastercom is presented as the named Dispute Management application within the Helix offering to operationalize dispute resolution for Q2’s financial institution customers. | |
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UBS | Banking and Financial Services | 106789 | $57.1B | Switzerland | Mastercard | Mastercom | Dispute Management | 2017 | n/a | In 2017, UBS integrated Mastercard's Mastercom Claims Manager with its Pega Smart Dispute issuer application for the UBS Card Center to modernize card dispute handling. The work took place in Switzerland and focused on dispute automation and process orchestration within the Dispute Management category. The deployment connected Mastercom Claims Manager to the Pega Smart Dispute application, establishing automated case exchanges and routing triggers between the two systems. Functional capabilities implemented included automated dispute routing, case intake normalization, and decisioning orchestration inside Pega, with Mastercom handling inbound claims workflows and exchanges. Operational scope centered on the UBS Card Center and affected card operations, issuer dispute teams, and chargeback processing. Governance and workflow updates redefined handoffs between Mastercom and Pega to enable earlier decisioning and to streamline Mastercom–Pega interactions as described in the event write-up. |
Buyer Intent: Companies Evaluating Mastercom
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